Hi im getting an error on frontpage from a custom js script, my developer told me that is related to the theme because something was changed on previous updates and told me to contact with you first before he try to fix it. also on the theme dashboard im getting an 403 error, as i check it it is an image that is not loaded..
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Hi, i checked with Twenty Nineteen, Twenty Twenty wp themes and the error disappear when i switch to one of those, and is appear again when i switch back to Woodmart
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Also, send us a direct link where we can see the error.
hi its a big trouble to deactivate all plugins because the site its on public stage and not on a development so we need to check it via other method, please be careful if you login on backend
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
ok i setup a dev stage and i tried to disable all the plugins, i saw that the error occurs when wpbakery is enabled but only with woodmart elements, also i tried with wpbakery enabled but only with the their default elements and the error is dissapear, so propably there is a conflict or something is going wrong with woodmart elements, below is my js code that is loaded on every page and product page.
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