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JS Errors After Update to v8.0.1

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  • #616776

    Mike
    Participant

    Hello, i just updated theme to the latest version 8.0.1 and i applied the latest patch ID 616747
    but it seems that something still wrong. Check the screenshot.

    I have already clear the cache and i added those 2 js files to be excluded on wp rocket on both of minify, deffer, delay list

    • This topic was modified 1 year, 7 months ago by Mike.
    • This topic was modified 1 year, 7 months ago by Mike.
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    #616807

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #616956

    Mike
    Participant

    Hi, i created a video for you from the staging site with all plugins disabled, check it on the private field.

    The login details are from the live website that you can check the error

    #616983

    Artem Temos
    Keymaster
    Xtemos team

    Please keep all plugins that are not related to our theme temporarily turned off and switch to the parent theme in Appearance -> Themes.

    #616990

    Mike
    Participant

    Artem, do you see the video? i just show you that all plugins are disabled on the staging site, so its a theme error not a conflict. The login details are from live website, we can’t disable there anything.

    If you need to make any test or disable/enable whatever you want, then login on the staging site with the login details below

    #616992

    Artem Temos
    Keymaster
    Xtemos team

    We just tested this on the staging, and it works correctly. Here is a screenshot https://gyazo.com/379cdd3dd9e1791eaa892a3e62fd1cf0

    #617003

    Mike
    Participant

    how is it possible that on your side its not show the error and on my side it does? i have tried it from 3 different browsers. We have firefox that its not keep caching pages and cookies and we checked on normal and incognito mode with the same results

    #617012

    Mike
    Participant

    check the video

    #617169

    Artem Temos
    Keymaster
    Xtemos team

    Try to add the following JS file to the WP Rocket delay JS exclusion list in WP Rocket settings woodmart/js/scripts/global/helpers.min.js
    Also, you need to add translations to the following texts https://monosnap.com/file/udUQw8G0Xl9jswHgfFYxDiNVpKGHHP
    Both single and plural forms.

    #617216

    Mike
    Participant

    i have completely disable the wprocket plugin, the issue still exist on every browser, check the screenshot. If needed login to the staging site and try it by yourself, no additional plugin is enabled there

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    #617314

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, but we still can’t see the error from your screenshots. Could you please clarify if you have any problems with the website functionality? If not, you can ignore this error for now.

Viewing 11 posts - 1 through 11 (of 11 total)