Large Gap Appearing in Product Grid on Archive Pages After Update ?
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Hello Woodmart Support,
Yesterday my website was displaying perfectly. However, today I have encountered a major issue with the product grids on my WooCommerce product archive pages. (on mobile)
A large empty white space has appeared in the product grid layout, breaking the page structure and making the design look incorrect. I suspect this might be a bug introduced by your theme or a related plugin after a recent update.
Could you please confirm if this is a known issue or a side effect you are currently seeing with the latest release? I would also appreciate it if you could let me know the root cause of this problem and provide guidance on how to fix it as soon as possible.
Thank you for your assistance,
Cédric
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Hi lost.hinata,
Thanks for reaching to us and appreciate your patience.
It worked perfectly on my end. Please watch recorded video for better understanding https://go.screenpal.com/watch/cTjohgn2DqH
Best Regards,
Hung PD
Yesterday, the issue on my website seemed to resolve itself after an update, so I thought it was fixed. However, today the problem is back again.
As I mentioned previously, on smartphones there is a huge gap in the product grids, exactly as shown in the screenshot I sent you.
Could you please check this urgently and let me know the cause of this recurring issue, as well as how to permanently fix it?
Thank you for your help.
Just to confirm, when I include my administrator back-office access in the “extra information” field visible only to moderators, this means it will be accessed exclusively by your official development team moderators, correct?
There won’t be any external moderators outside your official team who could log in to my site, right?
I wanted to share an additional piece of information that might help your investigation.
I created a test by duplicating my site using Hostinger’s cloning feature on the server. On this cloned version, the issue does not occur.
Here is the address of the cloned site so you can check: in Extra information (visible to moderators only)
Perhaps this could give you a clue as to what is causing the problem on my live site.
I ran some tests and found that disabling the WP Sheet Editor plugin and clearing the cache seems to fix the issue. Could you please confirm if this is a known compatibility problem? Have other users reported similar issues recently?
I would also appreciate it if you could let me know the root cause of this problem and whether a permanent fix will be implemented.
Thank you for your assistance,
.
