Home Forums Basel support forum Latest version Basel Theme Migration issue from Old Version: 4.6.1

Latest version Basel Theme Migration issue from Old Version: 4.6.1

Viewing 26 posts - 1 through 26 (of 26 total)
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  • #534862

    nayem
    Participant

    Hello, Support Team for the Basel Theme!

    We’re presently using your Basel theme Version: 4.6.1. We’ve recently renewed our theme license and obtained the latest update using an automated online theme update. We encountered a significant loss of content on our website. Consequently, we had to restore our website using an original running backup, as this is our live production website.

    We have contacted your team by email at “xtemos.studio@gmail.com.”

    Here is their reply:

    “They replied us “Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
    If your support is already expired then you need to extend it on ThemeForest first.”

    Here are a few queries that we have to resolve our theme updating issue:

    1. Is it possible for us to update the current version, 4.6.1, to the latest version, or is it not compatible with an upgrade because the current version is too old?
    2. How can we update the latest theme version without compromising our existing website content? Please provide us with a step-by-step guide.
    3. What does your team mean by “admin access”? What type of access do you guys need, and how do we give it to you?
    4. If we give you “admin access,” then can you guys update our theme to the latest version (without losing any of our existing website content) from your end?

    Thank you.

    • This topic was modified 1 month ago by nayem. Reason: added missing information!
    • This topic was modified 1 month ago by nayem. Reason: added missing information!
    #534953

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    1. Yes, you should be able to update the theme without any issues.

    2. It will not make any changes on your website if you don’t customize the theme’s code. Follow our simple guide here https://xtemos.com/docs-topic/update-theme/

    3. We mean your WordPress administrator’s username and password.

    4. You can try to update the theme and let us know if you face any issues. Please, keep all plugins not related to our theme temporarily turned off.

    Kind Regards
    XTemos Studio

    #535378

    nayem
    Participant

    Hello!

    To grant your team access to our website’s WordPress administrator, we need a valid email address from you. Kindly provide us with one.

    Thank you.

    #535419

    nayem
    Participant

    To grant your team admin access which email should we use?

    #535710

    Artem Temos
    Keymaster

    You can use any random email and send us this admin access here, using the Private content field.

    #536217

    nayem
    Participant

    Dear Basel Theme Support Team,

    We are requesting that your team update our current theme to the latest version on our active and live website. Below, we have provided the necessary administrative access.

    As our website is live and actively serving our users, we kindly ask for your assistance in ensuring minimal downtime during the update process. Our preferred time window for the update is between 12:00 AM and 3:00 PM in [(EST)]. We believe this timeframe would minimize disruption to our users.

    Before proceeding with the update, we kindly request confirmation from your team regarding the proposed date for the update. Please inform us of the day that works best for your team to initiate the update process. We must have this confirmation before proceeding to avoid any unexpected interruptions.

    If your team faces any issues or complications during the update process, please reach out to us immediately for assistance and resolution.

    Once we receive confirmation from your team, we will authorize the commencement of the update process. Until then, we kindly request that no action be taken to update the theme on our website.

    Thanks in advance!

    #536781

    Artem Temos
    Keymaster

    Hello,

    Please, keep all plugins that are not related to our theme temporarily turned off and update the theme following the instructions here https://xtemos.com/docs-topic/update-theme/
    I will be online for the next 6 hours and will be able to help you asap in case you face any issues.

    Kind Regards

    #536788

    nayem
    Participant

    Hello, We tried last time as per your suggestions by following link : https://xtemos.com/docs-topic/update-theme/. Also we turned of all plugins that are not related to theme. But we faced significant loss of content on our website.
    So, Now we want your team to update our theme on behalf of us. Please do the update now.
    Below, we have provided the necessary administrative access.

    Attachments:
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    #536804

    Artem Temos
    Keymaster

    What exactly do you mean by “significant loss of content”? Please, provide us with more details and screenshots of the faced problems.

    #536815

    nayem
    Participant

    As this is our live production website we had to restore our website using an original running backup. So currently we can’t show you the screenshots.

    We are experiencing a significant loss of content on our website, which includes issues such as our logo and website style not displaying correctly. Despite choosing your Basel theme “ELECTRONICS” style, after an update, it reverted back to the default style. Our footer is not displaying properly, and the slider is also malfunctioning. Additionally, our item categories are not showing as intended, and our phone number has been replaced with the original theme default number. The alignment and text size of our promo banner are incorrect, and our blogs are appearing on the right side of the homepage, contrary to our original setup. These are just a few of the many issues we are encountering.

    That’s why we are asking your team to update the theme on our behalf!

    Attachments:
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    #536835

    Artem Temos
    Keymaster

    In this case, please, create a backup and disable all plugins that are not related to our theme temporarily. We will update the theme for you.

    #537118

    nayem
    Participant

    We have taken a full backup and given you full ownership. You can turn off any plugins you don’t want. Please update the theme from your end.

    #537119

    Artem Temos
    Keymaster

    Please, disable all plugins that are not related to our theme by yourself so we don’t break anything.

    #537122

    nayem
    Participant

    We have disable all plugins that are not related to our theme.

    #537123

    Artem Temos
    Keymaster

    We still see most of the plugins activated. Also, switch to the parent theme in Appearance -> Themes.

    #537130

    nayem
    Participant

    Please check now! we have removed the plugins and switch to the parent theme.

    #537134

    Artem Temos
    Keymaster

    We have updated the theme on your website. Please, check how it works now.

    #537147

    nayem
    Participant

    Please inform us once you have finished updating the theme.

    #537161

    Artem Temos
    Keymaster

    We have updated the theme on your website. Please, check how it works now.

    #537166

    nayem
    Participant

    We noticed few changes in our website. Before update we have ELECTRONICS” style, after the update, it reverted back to the default style. Our Raxxio logo is not showing and many more!

    I have shared screenshots and videos of our original website when it was okay! Kindly check them. Please fix this.

    Attachments:
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    #537183

    Artem Temos
    Keymaster

    But it didn’t look like that before we updated the theme. Try to upload your logo and adjust header settings in Theme Settings -> Header.

    Kind Regards

    #537597

    nayem
    Participant

    Can you guide me through changing our website’s theme from “HOME DEFAULT” to “ELECTRONICS”?

    Attachments:
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    #537622

    nayem
    Participant

    Hello,

    Yesterday, your team attempted to update our website theme which caused several changes to its style and functionality. As a result, we had to restore our website to the previous version from our backup.

    We kindly request that you revisit our website to assess its current condition. This will enable you to compare it with the updated version and identify the changes that occurred after the update.

    Once you have reviewed the website, please proceed to update the theme from your end. We have attempted to do this twice, but it did not work as expected.

    Thank you.

    #537668

    Artem Temos
    Keymaster

    Hello,

    When we visited your website before the update it didn’t look like that. Also, as we mentioned, after the update you may need to reconfigure the header on your website and add widgets to the footer. As for the widgets, you can export them before the update and import them with this plugin https://wordpress.org/plugins/widget-importer-exporter/

    Kind Regards

    #537835

    nayem
    Participant

    Hello, I’m ensuring you that the way our website is currently looking is the original version of our website before we process to update it. Maybe when you checked our website, as per your suggestion, we disabled all our plugins and switched to the parent theme. That’s why maybe there are some differences you see now, and now it looks different to you.

    Can you please tell us, after updating the theme, what specifically changes in our website? Is there other way to avoid any changes during the update?

    Also, please tell us if we start a new website again and use the same theme, how can we choose the Basel theme “Electronics” style?

    Is there any option to change the Basel theme “Electronics” style on our current website?

    Thanks.

    #537948

    Artem Temos
    Keymaster

    Hello,

    If you see that your website changes when you switch off plugins and child theme then it is not related to the theme update. Maybe you have some customizations made in the child theme.

    After the update, your settings shouldn’t be changed at all. You can read all the changes here https://xtemos.com/basel-changelog.php

    You can import our Electronics demo if you install our theme from scratch as any other demo. You can also switch the imported demo version in Basel -> Dummy content.

    Kind Regards

Viewing 26 posts - 1 through 26 (of 26 total)