Latest WP update 6.9 + Woo update to 10.3.6 issue with product links + Elementor

Dear Team,

You urgent attention to a critical issue is required.

We updated our site to the latest WP and woocommerce. After updating some product links throws “500 internal server error”. This is not a server side issue but plugin conflict. Read more below

To check and be sure the error is no on our ends, we created a staging site and deactivated all plugins to test.

Here is my findings:
1. When elementor is disabled, All product link loads and works normal.

2. When elementor is enabled a host of products will not load.

3. I switch theme to “Twenty Twenty Five on the staging site” all products loads and works normal.

Based on our findings we can conclude and say that the issue is from woodmart theme.

I have provided all the necessary access you may need.

Your ugent attention to this matter is highly appreciated.

Hi,

I saw some have similar issue, i added this “add_action(‘woodmart_get_prev_product_same_term’, ‘__return_true’);”

but it did not solve the issue.

I have added ftp details aswell.

This is extremely urgent, our products are getting disapproved on our marketing channels.

Hello,

Sorry, but the FTP access seems to be wrong and we can’t connect to your server to troubleshoot this. https://gyazo.com/61577bb17eb1a49aae5f6dba1c48989f

Kind Regards

Hi ssh access added

Hi, please, I have the exact same issue on my website, I noticed it today when I was working on my product feed for my digital campaigns.

I spent the whole day trying to figure out what’s wrong. I made a staging website, desactivated every plugin and then discovered that elementor is the problem, but only on woodmart because everything is fine on Astra and Shoptimizer when I tried there.

This is quite urgent, our products are being rejected from our advertising platform because of that.

Hi Team,

Any updates on this? This is critical business season.

Do you have a way to roll back or something to fix this temporarily?

Hi mrkapable007, I have the same issue and after my research, I finally found this php code and then I added it to my code snippet plugin yesterday

add_action(‘woodmart_get_prev_product_same_term’, ‘__return_true’);

All my products are now loading except one. At least, most of the issue is fixed for the moment.
You can try to reduce the damages with this code until the woodmart team come up with a true solution for us

Hi @Hiri,

i actually tried this code it only fixed about 1% of the issue, still waiting on the woodmart theme to resolve this, as it is extremely urgent.

Hello,

You can fix it by applying patch # 699195. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Hi,

The patch is applied, however the issue still exist, staging site sample url is attached for your check

Hi Team,

We don’t mean to rush this but this is very critical and urgent.

The provided patch does not resolve the issue.

Have you looked into this?

Hello,

Yes, we are actively working on resolving this issue. Upon investigation, we discovered that it is caused by the latest WordPress update to their cache system. Similar issues have been reported with other themes, including Storefront, under specific conditions. We are searching for a workaround and are committed to releasing a new patch as soon as possible.

Kind Regards

Hi,

Thank you for your response, should we downgrade to previous WP version? or wait?

Hello,

You can simply disable the “Products navigation” option temporarily. You can find it in Theme Settings -> Single Product -> Elements.
We are working on a fix and hope to release a patch asap.

Kind Regards

Hi,

Thank you, i followed the same ““Products navigation” option temporarily. You can find it in Theme Settings -> Single Product -> Elements.”

it still dosen’t work.

Both staging and live, i have added sample links in the private area for you to see.

We have released a new patch 699292. It should temporarily fix the problem.

Hi,

Thanks the patch works and all is working great.

I appreciate the effort.

We have released a new patch that should permanently fix the issue and make the product’s navigation work correctly – 699310. Please apply it and let me know if it works.

HI,

Thanks all working now

You are welcome. Feel free to contact us if you have any further questions.

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