Layout problem after update

Hello! We’ve recently updated the theme and we have these issues with the mobile version of the website.
The product layout is too wide and when we go to a specific category, it shows like a mess.

I will attach screenshots.

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Hello,

Please clear all the caches on your website and test how it works. Let me know if it helps.

Kind Regards

Hi! I tried, same error. Also some of the icons look weird.
Please see attached.

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Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

Sorry, wrong screenshot.

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I have also just updated the WP Bakery and the Woodmart Core right now.

Please disable all plugins that are not related to our theme temporarily so we can check.

Hi! I did right now

Good morning! All plugins are disabled and still on mobile, when we enter on all product categories, they look messy.

Hi! I activated them back because I need them to run the site. When you have time, you can deactivate all, I don’t mind.

Hello,

We don’t see any problems when plugins are turned off. Here is a screenshot https://gyazo.com/3549beaf8fe63133870d95efa6b4afb7

Kind Regards

Hi! I was receiving too many complaints from the visitors and last night I switched to 1 column for the mobile version of the Product Grid. Now I switched again to two columns.

I also tried to access a normal page – Return Policy and also showed in one column. That’s why the idea of being an issue with the columns came up to my mind.

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Return Policy page

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We don’t see any problems with this page too https://gyazo.com/11c84aa808b5988e00986b4c0633deb6
It seems to be related to some kind of cache on your end.

It’s not related to my cache, I cleared it after I switched back to 2 columns on Mobile. The problem is still on, I get complaints from my customers that they can’t see them products in the categories.

Now in the time I am writing to you I cleared the cache. The problem is still on.

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Could you please clarify what device and browser version you are testing on? Also, send us a direct link to the page where we can see the problem.

iPhone 15, both Chrome and Safari.

https://lonamad.ro/categorie-produs/dormitor/dormitoare-standard/
https://lonamad.ro/politica-de-retur/

Now I see the problem but all plugins are activated. Please disable them again so I can recheck.

[salencia92]

We have a similar problem for product and category page and all pages except basket page are left aligned instead of center. But it works on admin and mobile version !

• This reply was modified 1 week ago by salencia92.

Hi! I disabled the plugins. Can you check now?

It looks like you have some cache on your website. As you can see from the screenshot, while plugins are disabled, there still some extra elements loaded on the page (like whatsapp icon) https://gyazo.com/787a0774aff5f0e4dc2f839828ed0744
So we suppose that all CSS are also cached. You need to consult with your hosting provider for help on this matter.

I don’t think it’s something related to my hosting provider. That happened after the update, before that I didn’t have any problem on this issue.

Also, if you look up in the chat, @salencia92 has the same problem as I do.

Yes, it happened after update because we changed the HTML structure but CSS is still loaded from cache (from old version).
If you look at my screenshot, mobile version still loads plugins that you disabled on your website.

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