Layouts stoped to work (do not edit)

Hello!
They haven’t worked for us for a while now layouts and can’t be edited. It gives us an error. We don’t know where their problem is. Please help, how to fix them?

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Hi karinna.kirova,

Thanks for reaching to us and appreciate your patience.

To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) and FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

[Author]

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