licence activation problem

hello all
when i try to activate the licence it give me this message :
Domain is not valid or empty.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please provide us with your admin access so we can log in and check this on your end.

Thank you in advance.

thank you

Please send us your FTP access as well so we can troubleshoot the issue.

ok done

any update for this problem ?

We have activated the license on your website. Please test how it works now.

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