Licence Problem

Hello, we purchased the Woodmart Woocommerce theme on 2023-12-18 11:19:33 UTC and activated it through the invita.ch site. Then we carried out a server migration. Our activation was lost. We cannot log in to your support section with the activation code. “Error: Purchase code is already in use.” We get the error. We cannot update our plugins. For example, Woodmart Core and Slider Revolution. I can’t even change the logo in the Header Builder section. Even if I try to change it I can’t save it. Can you help me?

We have one more website, call2.ch, and we licensed it and activated it as well.

We receive the following error when updating the theme on call2.ch.
“Beim Aktualisieren von Woodmart ist ein Fehler aufgetreten: Das Pack konnte nicht installiert werden. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

How can we fix these?

Hello,

Thank you so much for purchasing our theme and contacting our support center.

As we can see, your purchase code is already activated. If you want to activate it again, you need to remove all the activations in your account first. You can do this on this page https://xtemos.com/my-account/
After this, you will be able to activate the theme with your purchase code without any issues. Note that you can activate it twice: one on your development website and one on the production.

Kind Regards

Is the activation code for invita.ch active now? Can we check?

You can add all your purchase codes in your account to see their activations and manage them https://xtemos.com/my-account/

It was added to another account, that is, it was added to a different email address. Can I deactivate it from there and add it here?

Try to add it to your account now.

Thank you very much

You are welcome. Feel free to contact us if you have any further questions.

[Author]

Posts