LICENSE ACTIVATION ERROR

Hello,
when I try to activate your theme, this error appears:
“The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.”
I’ve contacted my hosting provider and they said it’s all okay, out server can ping ‘xtemos.com’.
What’s the problem here?

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

Thank you in advance

Sure, thank you.

We checked your website but see the following timeout error https://gyazo.com/75599351d307ae99c226aeacbc61039f
It looks like your server still blocks the request to our server IP somehow.
Here is our server’s IP 95.216.69.114

We’ve checked and everything pings alright. I’ve sent you more info.

img

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Strange, this text is written on our server here https://demo.xtemos.com/
It looks like something wrong with your hosting server that it takes content from our website.

Our server works, every other page is working (for example; contact, about us, etc.), only homepage is showing this text. Also if I change default page for example with ‘contact’ page, then it will show this text and current homepage will be okay, which means there is something with ‘default-page’…

Did you find out anything about theme activation yet? Are our IPs that I sent before, accessible from your server?

We can’t ping your server’s IP. Here is a screenshot https://gyazo.com/a1db879f5194bc754ebe20bc8102c6c3

We opened a connection to your IP so you should be able to ping us now, can you confirm?

After opening a connection to your server/IP, I tried with activating the theme again and it still does NOT work.
Also the homepage is still the same as before, with that weird message:
“hi there! Check our theme http://woodmart.xtemos.com/”.
What can we do? The site needs to work properly as fast as possible…

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Hello,

We still can’t ping your server and it seems to be blocked somehow. We recommend you try to install our theme on a different server for testing purposes.

As for the home page, we don’t know where this text is coming from but it is not a part of the theme. Try to uninstall our theme and WoodMart core plugin completely and check how it works.

Kind Regards

Well the site is already created and that would result in a big loss of time…
Can I get a screenshot of tracert to our server?

Ping now works https://gyazo.com/91693f5d9a8d35ff35cc0a43d1106ae6
But could you please check how your home page works with the default WordPress theme?
Also, we are not able to enter your dashboard at the moment.

Kind Regards

Great. I checked and both problems are still here, also if I change theme to the default one.
You should be able to access it now.
Activation still does not work…

If your home page looks like this with other themes as well then it is not caused by WoodMart. Maybe you have some code in your root PHP files on the server.

As for the server accessibility, we can’t identify why it doesn’t work. So you can use our theme without activation, and all the functionality will be still available.

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