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License Activation Issue after Site Reset – Need Reactivation

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  • #672873

    trendwize2
    Participant

    Hello XTemos Team,

    I purchased the WoodMart theme from ThemeForest and activated it on my domain (trendwize.in). Later, I had to reset/delete the WordPress installation due to development changes.

    Now, when I try to activate the theme again on the same domain, it says that the purchase code is already registered on another domain.

    Please help me reset/unlink the license from the previous activation so I can reuse it on the same domain again.

    Thank you,
    Praveen

    #672905

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    You need to click on the “Deactivate” button for your domain in your account on our website https://xtemos.com/my-account/

    Then you will be able to activate the license without any issues.

    Best Regards,

Viewing 2 posts - 1 through 2 (of 2 total)