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LIVE SITE!! – URGENT – Page body moves underneath of header – After update

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  • #574474

    Bobthestoreowner
    Participant

    Hi, I just updated Woodmart and only woodmart. Afterwards when I load the page. It first loads correctly, then within 2 seconds the body moves below the header and I cannot scroll to top. This happens on all pages. However I cannot seem to change this anywhere in the settings. What went wrong? Can you help me fix this? All patches have been run. This is a live site, I hope you can help me out.

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    #574479

    Bobthestoreowner
    Participant

    I would like to do an urgent roleback. The version stated below.

    #574508

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #574512

    Bobthestoreowner
    Participant

    No, please just provide me with an urgent role back! I have a live site. I cannot disconnect all. Please provide me with a roleback version a.s.a.p. It is not another plugins problem and I cannot turn all off on a live site. I can later provide a staging site and then we can take time to fix this. But now I just want my site working again.

    #574513

    Artem Temos
    Keymaster

    Here is a link where you can download our WoodMart 7.4 version https://drive.google.com/file/d/1WHU5cWhciTOx0Uu1_IB0BmnqzDNih4pG/view?usp=sharing

    #574514

    Bobthestoreowner
    Participant

    Thank you so much! I will get back to you later when I have the same but a staging site. I made a mistake with this update 😉

    #574515

    Bobthestoreowner
    Participant

    I have asked for access

    #574520

    Artem Temos
    Keymaster

    You should be able to download the theme now.

    #590611

    Bobthestoreowner
    Participant

    Hi Artem Temos,

    I have made a staging site with the newest update of the theme. The error seems to occur when I activate WordPress Multilingual CMS. The theme should be capable with this plugin right? Could you login and see where the issues are / if this can be fixed?

    Kind regards,

    Amber Winsveen

    #590886

    Artem Temos
    Keymaster

    You have an outdated CSS stored in WPML translations for the header https://monosnap.com/file/lrl0RRsHLxVGuf4lEC4NQofzEB20vj
    You need to either update it copy it from original header.

Viewing 10 posts - 1 through 10 (of 10 total)