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LIVE SITE!! – URGENT – Page body moves underneath of header – After update
- This topic has 9 replies, 2 voices, and was last updated 3 months ago by Artem Temos.
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AuthorPosts
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June 21, 2024 at 2:27 pm #574474
BobthestoreownerParticipantHi, I just updated Woodmart and only woodmart. Afterwards when I load the page. It first loads correctly, then within 2 seconds the body moves below the header and I cannot scroll to top. This happens on all pages. However I cannot seem to change this anywhere in the settings. What went wrong? Can you help me fix this? All patches have been run. This is a live site, I hope you can help me out.
Attachments:
You must be logged in to view attached files.June 21, 2024 at 2:33 pm #574479
BobthestoreownerParticipantI would like to do an urgent roleback. The version stated below.
June 21, 2024 at 2:57 pm #574508
Artem TemosKeymasterHello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page BuilderThank you in advance.
June 21, 2024 at 3:03 pm #574512
BobthestoreownerParticipantNo, please just provide me with an urgent role back! I have a live site. I cannot disconnect all. Please provide me with a roleback version a.s.a.p. It is not another plugins problem and I cannot turn all off on a live site. I can later provide a staging site and then we can take time to fix this. But now I just want my site working again.
June 21, 2024 at 3:05 pm #574513
Artem TemosKeymasterHere is a link where you can download our WoodMart 7.4 version https://drive.google.com/file/d/1WHU5cWhciTOx0Uu1_IB0BmnqzDNih4pG/view?usp=sharing
June 21, 2024 at 3:08 pm #574514
BobthestoreownerParticipantThank you so much! I will get back to you later when I have the same but a staging site. I made a mistake with this update 😉
June 21, 2024 at 3:09 pm #574515
BobthestoreownerParticipantI have asked for access
June 21, 2024 at 3:17 pm #574520
Artem TemosKeymasterYou should be able to download the theme now.
August 16, 2024 at 4:35 pm #590611
BobthestoreownerParticipantHi Artem Temos,
I have made a staging site with the newest update of the theme. The error seems to occur when I activate WordPress Multilingual CMS. The theme should be capable with this plugin right? Could you login and see where the issues are / if this can be fixed?
Kind regards,
Amber Winsveen
August 19, 2024 at 12:18 pm #590886
Artem TemosKeymasterYou have an outdated CSS stored in WPML translations for the header https://monosnap.com/file/lrl0RRsHLxVGuf4lEC4NQofzEB20vj
You need to either update it copy it from original header. -
AuthorPosts
Tagged: body, header, update issues, visibility
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