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locked frontpage page can not be edited with elementor

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #458485

    dragan
    Participant

    Hi there,

    as the title says.

    please find pics attached.

    Dragan

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    #458619

    Hi,

    Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/
    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards.

    #458687

    dragan
    Participant

    Hi There Aizaz,

    pls find the credentials below. We find out that when we want to edit the frontpage it somehow loads in the BLOG template/page and this is throwing the error.

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    #458689

    dragan
    Participant

    pls see private content

    #458722

    Hi,

    Can you please share Cpanel Login details of your Site so that we can proceed further and check the issue on your Site and assist you accordingly.

    Best Regards.

    #458724

    dragan
    Participant

    Hi,

    check below

    #458813

    Hello,

    I am not able to access your cpanel so please make sure to set up the PHP settings, this issue seems to be related to the PHP configuration. They may be caused by low PHP configuration limits. In this case, you need to increase some values. You can do this on your own or contact your hosting provider with the following requirements:

    memory_limit 128M
    post_max_size 64M
    upload_max_filesize 64M
    max_execution_time 180
    max_input_vars 10000

    At this time, on your site, all the values are less than the required values.

    Best Regards.

    #458841

    dragan
    Participant

    Dear Aizaz,

    as i mentioned we do NOT use cpanel, but you can SSH directly in our server. I provided you with the credentials.

    As for the setting also in your debug dashboard you can find the following values;
    PHP Version: 8.1.16
    PHP Post Max Size: 200M
    PHP Time Limit: 180
    PHP Max Input Vars: 15000
    PHP Memory Limit: 2048M
    PHP Upload Max Size: 200M
    PHP Function “file_get_content”: On
    DOMDocument: Yes

    so this all is in accordance to your recommendation even higher values to be sure.

    #458869

    Hi,

    Your issue has been solved. Please check the site after removing the browser cache.

    Best Regards.

    #458983

    dragan
    Participant

    Hi Perfect,

    thanks a million. What was now the problem exactly

    we checked each page and it seems all ok however on the dashboard we notice a issue with css i assume. please check the pic it does not show 1 item in the text colum.

    The rest is perfect thanks a million you guys are on top of your game!!!

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    #459117

    Hi,

    Sorry to say but this issue recently comes from WooCommerce end and is specifically arising for the Edit Address end-point. This is not a Theme end concern, just to clear the fact.

    So, hopefully in the upcoming updates WooCommerce could resolve this concern on a priority basis till then you can try the following Snippet provided in this regard. One of the WoodMart Customers share this Snippet and it worked out for most of the Customers facing this issue:

    add_filter( 'woocommerce_account_menu_items', 'custom_edit_address' );
    function custom_edit_address( $items ) {
      $items['edit-address'] = 'Address';
      return $items;
    }

    This snippet needs to be pasted under the functions.php file of the Child Theme.

    Note: Please take a complete Backup of your Site first before trying out this Code Snippet. Secondly, if one tries to use the above Snippet on their Site then remember to try use the above Snippet under the Child Theme on your site because if you try it under the Parent Theme then it will get wiped out once you update the Theme in future (if the update gets released).

    Best Regards.

    #459146

    dragan
    Participant

    Hi Aizaz,

    thank a million:

    we will paste this snippet into code snippet and not change the directly the files. we run this site wise and tested it and performs perfect.

    This solves the issues on hand thank once again for the great support. Kudos guys and keep up the work!!

    regards,

    Dragan

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    #459224

    Hi,

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.
    Topic Closed.

Viewing 13 posts - 1 through 13 (of 13 total)

The topic ‘locked frontpage page can not be edited with elementor’ is closed to new replies.