Login button

Hello team,

I have a urgent issue on my website.
When the customers or me are clicking on the login button, I have a shadow screen who appeared and nothing happened..

Could you help me ?

thank you

I’m talking about the shortcut bouton on picture attached.

Attachments:

You must be logged in to view attached files.

Hello,

Thank you so much for contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

where to provide you the admin acces ? on this topic ?

Yes, you can use the “Private Content” field to post your admin information.

Kind Regards

Ok done.

Try to edit your current header and change the my account element both on mobile and desktop. They should have the same design for example hidden sidebar. Important to have the same design on mobile and desktop.

Kind Regards

Also, please, disable all external plugins and your child theme temporarily.

Kind Regards

Sorry I had to restore my website after to disable some plugins all was down

Ok It works, do you touch something ?

thanks

No, we didn’t change anything on your website. Maybe it was some cache issue.

Kind Regards

ok thank you for your support

You are welcome! Feel free to contact us if you have any further questions.

[Author]

Posts