Login form sidebar

I am facing a problem on my website. I can’t seem to be able to reproduce the same result you get on your demo sites for the login sidebar. I have set it in header builder > myHeader > account element set to Show login form ON and Form display Sidebar.

I assume that is the correct setting to get the sidebar result but when clicked the account element always open my account page .

Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.1 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Hello again I tried your steps but no luck I will provide you with login details so you can proceed to the next step. Sorry for the delayed reply.

Hello,

Your issue is now resolved: https://snipboard.io/g0jIDF.jpg

Firsty, your WoodMart Core plugin wasn’t updated to the latest version on your Site. So we updated that.

Secondly, for the Account element in the Header for the Desktop you had selected Sidebar for the Form but under the Mobile area of the Header for the Account element you haven’t selected the same Sidebar style which is why this issue was arising. We have now selected the same on both and now it works fine.

Please check back your Site after completely clearing the browser and server cache.

Best Regards

I see. Didn’t know you had to have both desktop and mobile.

Thank you for your time!

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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