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Login problem with error 503

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  • #664201

    fabio.matichecchia
    Participant

    My clients complain about error 503 when they try to access their account. I installed your theme yesterday and I think this is caused by it. In fact the staging site with the old theme works regularly. What can I check?

    #664212

    fabio.matichecchia
    Participant

    I asked the hosting manager for information and this is his answer::

    “Dear Customer,
    We have analyzed the site’s error_log file and found several PHP warnings, such as reading properties on null objects inside WooCommerce (query_vars, post_status) and missing keys in the checkout process (line_subtotal, line_tax, etc.). There is also an invalid_schedule error on a cron event (wacv_execute_cron), which indicates an invalid schedule.
    These errors could have caused the 503 errors.”

    #664224

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like WooCommerce Storefront to understand is it’s our theme issue or not?

    I await your response.

    Kind Regards

    #664239

    fabio.matichecchia
    Participant

    I tried using Storefront and the problem persists. So I tried disabling all the plugins one by one. The problem seems to have been solved after uninstalling wordfence

    #664244

    Luke Nielsen
    Keymaster

    Hello,

    Great! It seems that the plugin blocked something, which is why you had that issue.

    Let me know if the topic can be closed.

    Kind Regards

    #664250

    fabio.matichecchia
    Participant

    Yes. Many thanks

    #664251

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for confirming that the issue has been resolved after deactivating the Wordfence plugin. If you require further assistance or have additional questions in the future, feel free to reach out.

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)

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