logo change

I find it difficult to save the logo change, it does not want to save the change. Can you help me to solve this problem, please? Thank you

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Hello,

Thank you very much for choosing our theme and for contacting us.

Most likely, the issue is caused by a cache plugin or cache configuration on the server. Please deactivate them and let us know if the problem remains.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Thank you very much, I can’t solve the problem until now

https://www.youtube.com/watch?v=7UYR8EbIwi4

Hello,

We are glad you have solved the issue.

If you have any questions please feel free to contact us.

Best Regards

Hello,
help me please
The problem is not resolved
The video shows the quality of my problem
When saving change does not want
Please watch the video please

https://www.youtube.com/watch?v=7UYR8EbIwi4

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

[Author]

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