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Logo not displaying

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  • #524347

    danaranjan
    Participant

    Hi
    I’m getting tired of this theme to be honest
    So many problems and support takes over 24 hours to get back and it’s not good for a live website

    Anyway the problem is logo does not show on mobile and tablet
    Logo is correctly set up on Header Builder
    How ever logo does not show on product category page, single product page and shop and on mobile and tablet
    Tried deactivate all third party plugins still the issue remains same
    Then activated all the third party plugins still logo does not show on above mentioned places
    I understand there is a previous thread of similar problem and the tech guy advised to go and change it on product page under layouts but it’s not possible on a website where we have high traffic and over 1000 live products

    I have attached 3 screenshots from mobile view, category view & single product page
    So you can understand the issue

    So I would like a solution immediately
    I have added my admin login to check and please don’t waste more time asking for FTP as that won’t be necessary to rectify this issue on your theme and you can access theme files from the access account details I have shared with you

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    #524439

    Hello,

    Now i have checked your site the logo is showing fine on mobile device:
    Screenshot for clarification:
    https://ibb.co/tYgpvxw

    Sometimes, outdated or cached files can cause display issues. Check back your site after completely clearing the browser cache.

    If you have any questions feel free to contact us.

    Best Regards.

Viewing 2 posts - 1 through 2 (of 2 total)