Main carousel auto height doesn’t work for some products
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Hello,
We have some problem with the auto height feature. It doesn’t seem to work properly 😊
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Hello,
This option is applicable for the main product image and it works: https://gyazo.com/ee6673fdcf611c0af50a25ca8c52324e
If you have any questions please feel free to contact us.
Best Regards
Hello,
It seems that we maybe are talking about different things or is it me that misunderstand you 😊
We are talking about the product gallery images below the main images. We want it to show as squared and not that it is stretched vertically 😊
Hello,
Please try to crop the images: https://xtemos.com/docs-topic/image-size-and-content-alignment-in-a-product-grid/
If it does not solve the problem, you will need to upload images of the same size and proportion.
If you have any questions please feel free to contact us.
Best Regards
Hello again,
That option was already set to 1:1 so it didn’t help.
I understand that it would be an option but that would need to be done across the whole site and all photos which is not a feasible solution right now.
This issue occurred once we updated your theme to the latest version (approx one month back). I have checked the older version of the website and there were no such issues present.
Could you please see if you can find an alternative solution?
Thank you in advance 🙂
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Hello,
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best Regards
Here you go Elise,
Thank you for your effort 🙂
Hello,
Please upload the images of the same size and proportion, I have checked other products and they look nice: https://gyazo.com/c45a7365aa7efb1784d4e9976844b77a and other images of this product also look nice: https://gyazo.com/007b2c80d501e48639ed028e54401e84
Best Regards
Dear Elise,
Yes, I understand that there is a solution of going through all images that are not 1:1 and changing them to that manually. But earlier it worked fine without that being needed (as I showed in photos before). Did that function got removed in the latest patch or is there something else that is disturbing?
Best regards
Hello,
Woocommerce images are configured in Appearance > Customize > Woocommerce > Images and our theme does not influence that. WoodMart theme has the only option – Main carousel auto height – Useful when you have product images with different heights – applied to the main image and gallery images require the same size and proportion.
If you have any questions please feel free to contact us.
Best Regards
.
