Main carousel with video issue

I have activated the “Main carousel with video” option. https://prnt.sc/MelWTRArIEf5 and added a video to the first product image. However, I have noticed that the play button does not appear when a size and color variation is selected https://prnt.sc/FFjBiSmqRMXe

The play button is only visible when no variation is selected, and even then, its position is incorrect. https://prnt.sc/BxH56xOp0gKL

Could you please check this behavior? Ideally, the play button should appear, regardless if a variation is selected or not.

Hi soporte_web,

Thanks for reaching to us and appreciate your patience.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Best Regards,
Hung PD

[soporte_web]

The play button is now correctly positioned, but when I select a variation, the play button disappears. It should always be visible on the first image, even when a product variation is selected.

Please note that I do not want to disable any plugins or change the theme — the issue is related to the video functionality in the theme itself.

Screenshots for reference:

• https://prnt.sc/T2vrZ6T40-ZU
• https://prnt.sc/wCcVKyuH1Aqy

• This reply was modified 1 week, 4 days ago by soporte_web.
• This reply was modified 1 week, 4 days ago by soporte_web.

Hi soporte_web,

You should deactivate all plugins (except WoodMart Core, Elementor and WooCommerce Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,
Hung PD

Hi,

I’ve already done that, but the issue persists.

I believe this might be a limitation of the functionality itself. Currently, the video only appears in the thumbnail image, but what I need is for it to display as the first image for every variation.

Here’s a screenshot for reference: https://prnt.sc/kUKBDHY8A0K8

Thanks in advance for your help.

Hi soporte_web,

I checked again, it worked perfectly Please watch recorded video for better understanding https://go.screenpal.com/watch/cTio1UnlJpE

Regards,
Hung PD

[soporte_web]

Yes, thank you — but this is not quite what I’m looking for.
What I need is for the video to play directly inside the gallery, not in a popup.

Also, when I set the video in the thumbnail of the product, the play button only shows when no variation is selected. I would like the play button to always appear on the first image of every variation, regardless of the selected one.

• This reply was modified 1 week ago by soporte_web.

Hi soporte_web,

Unfortunately, there is no such option by default in our theme.

Best Regards,
Hung PD

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