Main image not changing on colour select

Hi, Additional Variation Images is ON, and each colour variation has its own image, but the main product image doesn’t switch when a colour is selected on the single product page. All plugins and the theme are up to date. Is there another setting I should enable, or a known fix?

Hello,

Please provide us with your admin access so we can log in and check this on your end.

Thank you in advance.

Hi,
Thanks for your quick response.

Please, disable all plugins that are not related to our theme and send us a direct link to the product with the problem.

Hi, the variation image swap works in Quick View. On the single product page, the main image doesn’t change when a colour/size is selected, but the first thumbnail below it does.

I’ve attached links to a short video and a screenshot showing the issue:
https://casualclash.com/CasualClashVid.mp4
https://prnt.sc/WSJ991wVREyH

The problem is related to all products; however, I’ve attached the link to one of them:
https://casualclash.com/product/logic-emotion-w1/

I kept only: WPBakery Page Builder, WooCommerce, XTEMOS Post Types, Slider Revolution, Variation Swatches for WooCommerce, and WPC Smart Quick View for WooCommerce. All other plugins are deactivated.

Thanks

Please, disable also Variation Swatches for WooCommerce, and WPC Smart Quick View for WooCommerce and see how it works. These plugins may not be fully compatible with our theme.

I disabled Variation Swatches and WPC Smart Quick View, but the problem persists.

We have applied the patch 675870 on your website and now it works correctly. Please clear your browser cache and test how it works.

Thank you — patch 675870 fixed the issue.
I’m planning to restore my site to a configuration from before the patch was applied (28.10). I can see the Basel → Patcher section where patch 675870 is listed as “Applied.”
Will it still appear in the Patcher list after the restore, and will simply clicking “Apply” be enough to reapply it?
I’d also like to keep the other applied patch (677372) intact.
Thanks!

Yes, if you roll back your website to a backup (including the database), you will see the “Apply” button active again.

Thank you for your help!

You are always welcome. Feel free to contact us if you have any further questions.

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