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Main menu doesn’t work occasionaly

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  • #549199

    dimmisel
    Participant

    Hi,

    In a website we’ve built, the main menu occasionally fails to load the drop-downs on hover of the main tiles.

    Please find vital replication details in the Private content area:

    #549201

    dimmisel
    Participant

    Please see Private content

    #549259

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #550490

    dimmisel
    Participant

    Hello Artem,

    This is a live site, and a very high traffic e-shop (I’m talking about ~150 orders per day). Unfortunately we can’t do such experiments…

    This is definitely WP rocket related, as disabling it resolves the issue. The thing is that I excluded all “known” Woodmart JS scripts, and none of them seems to fix it… So it’s either some of the secondary scripts that I can’t think of, or otherwise, I’m not sure what to think of…

    Any ideas please?

    #550565

    Artem Temos
    Keymaster
    Xtemos team

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

Viewing 5 posts - 1 through 5 (of 5 total)