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Menu Contact form not working well with reCapture ‘Im not a robot’

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #556866

    peter-9793
    Participant

    Hi,

    I have just noticed that your hovering menu contact form closes when you go through a recapture process.
    After you click on the images and submit it closes the form without sending.

    If you click on the main menu again the form is there but not sent.
    Is there a way of making the form stay open until the user closes it?

    I have also noticed the form/menu closes when you click ‘sent’ without showing the customer the confirmation that the email / form has been sent.

    Is there a way of making the form stay open until the user closes it?

    #557010

    Hello,

    I have checked your site and sent the message via tha contact form and the message is sent successfully.
    See screenshot for clarification:
    https://ibb.co/HBzNvDF

    If you have another behavior please record the short video for better understanding so i wil further check on your site and give you a possible solution.

    Best Regards.

    #557316

    peter-9793
    Participant

    Hi I have added the video example of what happen below.
    (im using safari)

    #557368

    Hello,

    Sorry to say your given video URL is not working. Can you please share the correct url.

    Best Regards.

    #557374

    peter-9793
    Participant

    try this? fingers crossed this will work.

    #557528

    peter-9793
    Participant

    note the site is due to go live today. If you need to please remove staging6. from the url

    #557547

    Hello,

    Navigate to Appearance > Menu > Edit Main Menu > Expand Contact us Menu and choose Click option in Open on mouse event and check how it works.

    Best Regards.

Viewing 7 posts - 1 through 7 (of 7 total)