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Menu items not visible for new user with administrator role

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  • #556086

    mikolaj
    Participant

    I just created an administrator account for a person responsible for setting up the theme. Her user role is “administrator” however she can’t see what I see. Ss attached. It looks like new user with administrator role doesn’t get permission to any of the theme functions yet she can set up all the things in “theme settings”.

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    #556175

    Hung Pham
    Participant

    Hi mikolaj,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    #556322

    mikolaj
    Participant

    Attached in private area

    #556692

    Hung Pham
    Participant

    Hi mikolaj,

    Thanks for your details.

    Please click the Screen Options tab in the upper right of the screen. The Screen Options pane will slide down to reveal specific options for the page you are on. Select the checkboxes to display the related modules on the screen.

    https://prnt.sc/9bQ-DhY_Y8BU

    Regards,

Viewing 4 posts - 1 through 4 (of 4 total)