Merry Christmas

Hello, Merry Christmas,

Now I confronted two problems as below:
1). The video of product page can’t be played, here is the product URL:https://www.bingsolar.com/online-mall/product/solar-doorplate-light-for-address-number

2). The payment by Paypal is no work. After customer’s logging in their Paypal to make payment, the Paypal indicates “Sorry, now we can not complete your shopping, please back to seller’s website to choose another payment method”, I called to Paypal Service Center, but they didn’t know how to solve this problem. Did you confronted the same problem before, do you know how to solve it?

Thanks,

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Hello,

Merry Christmas!

1. I am testing your youtube URL at my site it does not work either. Test this youtube URL https://www.youtube.com/watch?v=lM02vNMRRB0 to see if the product video works. It means that something causes in the youtube settings.

2. Our theme does not influence the Paypal payments. Contact Paypal or plugins support.

Best Regards

Hello, Now I have two questions as below:

1). How to set link in the button of “Information Box Setting”, so that the button can skip to “about us” page when anyone click the button?

2). How to recover the function of NEWSLETTER in the top right? Namely, the NEWSLETTER need popup the Newsletter window when anyone click it. The homepage is https://www.bingsolar.com/online-mall.

Please give me support,

Thanks,

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Hello,

Enter the element and find the option to insert the link http://prntscr.com/m19pci

Navigate to Appearance > Menu > find the top menu > enter the menu item and add the class woodmart-open-newsletter http://prntscr.com/m19prg

Best Regards

Hello, thanks for your direction,

1). In the frontpage, when I click the “read more” button, it would popup two new tabs, here is the frontpage: https://www.bingsolar.com/online-mall/
you can try it, I think this is a small bug.

2). How to recover the NEWSLETTER function that I asked in last time?

Thanks.

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Hello,

I click “Newsletter” and nothing happens, have you added the class to the menu item? http://prntscr.com/m1tya6

Navigate to Appearance > Menu > find the top menu > enter the menu item and add the class woodmart-open-newsletter as shown http://prntscr.com/m19prg

Best Regards

Hello,

Here is homepage: https://www.bingsolar.com/online-mall
In Laptop, When I click the picture, it popup one window,it is OK.
But when I click the button “READ MORE”, it would popup two windows at the same time.

Why does it happen? How to solve it?

Thanks

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Hello,

This is a promo banner http://prntscr.com/m3qggs it is opened in a new window.

We have popup element if you want to configure a popup. https://xtemos.com/docs/woodmart/shortcodes-2/

Best Regards

Hello,

Yes, I know it is opened in a new window,
but why it would open two new windows at one time even if I just click one time “READ MORE”?
this problem just exist on desktop, no exist on mobile.
I changed many browsers to try, but the problem still exist.

Regards.

Hello,

We have tested once again and seen that there is incorrect work of the banner. We shall fix this in the nearest update.

Meanwhile, add this code to the Theme Settings > Custom CSS

.promo-banner .btn {
    pointer-events: none;
}

Best Regards

Hello,
How are you?

Today I found that the “My-Account” Page can’t be opened: https://www.bingsolar.com/online-mall/my-account
Do you know how to solve this problem?

Thanks,

Hello,

Please provide more details. What do you mean? I am checking seems everything is working https://gyazo.com/5c56f6815d3535a990eaaf7116ec6e69 and http://prntscr.com/ma1nnd

Best Regards

[Author]

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