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Mini Cart Blank after logging in

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #422269

    Andre
    Participant

    Hello,

    Customers can add items to cart – but once they login their mini cart is completely empty and not showing anything. If they proceed to the cart ‘page’ it shows items in cart – but it is blank otherwise. Do you know if there is a way to fix this?

    #422322

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #429192

    Andre
    Participant

    Hello – still have not been able to fix this issue.

    I have setup a staging website and putting an admin login here for you.

    Appreciate the help.

    #429255

    Hello,

    Please check the site admin access, I cannot log in.

    Best Regards

    #429440

    Andre
    Participant

    Sorry – please try again – I just tested and it now works. 😊

    #429614

    Hello,

    Most likely, the issue is caused by the child theme, as soon as I switched to the parent theme no problem occurred: https://gyazo.com/d46b957e4decc639bde794b5f138b443 and https://gyazo.com/6c4feba13ff31c6277f7d077b854cf90

    If you have any questions please feel free to contact us.

    Best Regards

    #429616

    Andre
    Participant

    Hello – so actually if you navigate away and reload a different page. Then click the ‘view cart’ button – it is still blank. I just had the same behavior at the link you showed in your video:
    https://915d697a75.nxcli.io/product-category/activity-books/

    Can you test and see? I tried switching theme on website and it did not resolve the issue. It does ‘add’ item to cart – and the cart shows the item. But then when you click view cart after navigating to a new page – the cart is blank.

    #429983

    Hello,

    Our developers have checked with the Storefront and see the same. Please contact Woocommerce on this issue.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)