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Mini Cart Blank after logging in
- This topic has 7 replies, 2 voices, and was last updated 1 year, 11 months ago by Elise Noromit.
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AuthorPosts
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November 19, 2022 at 6:54 pm #422269
AndreParticipantHello,
Customers can add items to cart – but once they login their mini cart is completely empty and not showing anything. If they proceed to the cart ‘page’ it shows items in cart – but it is blank otherwise. Do you know if there is a way to fix this?
November 20, 2022 at 8:10 am #422322
Elise NoromitMemberHello,
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
December 15, 2022 at 8:24 pm #429192
AndreParticipantHello – still have not been able to fix this issue.
I have setup a staging website and putting an admin login here for you.
Appreciate the help.
December 16, 2022 at 6:40 am #429255
Elise NoromitMemberHello,
Please check the site admin access, I cannot log in.
Best Regards
December 16, 2022 at 7:18 pm #429440
AndreParticipantSorry – please try again – I just tested and it now works. 😊
December 17, 2022 at 11:39 pm #429614
Elise NoromitMemberHello,
Most likely, the issue is caused by the child theme, as soon as I switched to the parent theme no problem occurred: https://gyazo.com/d46b957e4decc639bde794b5f138b443 and https://gyazo.com/6c4feba13ff31c6277f7d077b854cf90
If you have any questions please feel free to contact us.
Best Regards
December 18, 2022 at 12:01 am #429616
AndreParticipantHello – so actually if you navigate away and reload a different page. Then click the ‘view cart’ button – it is still blank. I just had the same behavior at the link you showed in your video:
https://915d697a75.nxcli.io/product-category/activity-books/Can you test and see? I tried switching theme on website and it did not resolve the issue. It does ‘add’ item to cart – and the cart shows the item. But then when you click view cart after navigating to a new page – the cart is blank.
December 20, 2022 at 4:19 am #429983
Elise NoromitMemberHello,
Our developers have checked with the Storefront and see the same. Please contact Woocommerce on this issue.
If you have any questions please feel free to contact us.
Best Regards
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