Home Forums Basel support forum Missing Mobile Side Menu

Missing Mobile Side Menu

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1356

    kelsonbusiness
    Participant

    It seems like I have created a menu and checked the box “mobile side menu”, but my menu still isn’t showing up on any mobile devices.

    I have tried numerous ways like switching the color around, creating new menu, still nothing shows on the mobile side menu.

    Please help! Thanks

    #1360

    Artem Temos
    Keymaster

    Hello,

    Thank you for contacting us.

    We see one JS error on your web-site that may cause this problem. Are you able to provide us your admin access and FTP credentials so we could try to fix this on your web-site?

    #1362

    kelsonbusiness
    Participant

    Hi Admin,

    Thanks for the quick reply.
    I have written down an admin access to the website.
    I am afraid I do not have the ftp access right now.
    Please let me know if you can fix this with the admin access.

    Is there any way to know what JS error and why it was caused?

    Thanks!

    #1363

    Artem Temos
    Keymaster

    Hello there,

    We have temporarily installed woocommerce plugin for your web-site to fix JS error. When the next theme update will be available just deactivate it. And your menu was empty because you didn’t add any items to it in Appearance -> Menus.

    Check now please.

    #1388

    kelsonbusiness
    Participant

    Thanks for fixing this!
    Appreciate it.
    very good support!

    #1403

    Artem Temos
    Keymaster

    You are welcome, write us when you have any difficulties or issues with our theme.

    And we would be glad if you will rate our theme with 5 stars on themeforest in case you are satisfied with our theme and customer service http://themeforest.net/downloads

    Thank you in advance 🙂

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Missing Mobile Side Menu’ is closed to new replies.