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Home / Forums / WoodMart support forum / missing my account / Sign In sidebar

Home › Forums › WoodMart support forum › missing my account / Sign In sidebar

missing my account / Sign In sidebar

  • This topic has 11 replies, 2 voices, and was last updated 5 years, 3 months ago by Artem Temos.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • April 17, 2020 at 11:50 am #187796

    fR
    Participant

    Hi there,
    when clicking on the “my account” icon in the header only a grey overlay appears but the sign in sidebar is missing.

    April 17, 2020 at 12:08 pm #187810

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    April 17, 2020 at 12:27 pm #187831

    fR
    Participant

    Hi Artem,
    we disabled all plugins but couldn`t find any solution.
    Can you pls have a look yourself

    thank you

    April 17, 2020 at 12:32 pm #187842

    Artem Temos
    Keymaster

    Please, disable all external plugins and switch to the parent theme first.

    April 17, 2020 at 12:40 pm #187850

    fR
    Participant

    Hi,
    we have tested disabling all plugins already – and now we have switched to the parent-theme and back to child-theme with no difference. Since there is not much code in the child-theme anyway it was not the cause of the problem either.
    Since the site /shop is running we can not leave all the plugins disabled for long – but as I´ve said we disabled them one by one already.

    April 17, 2020 at 12:44 pm #187852

    Artem Temos
    Keymaster

    Try to edit your account element in the header both on desktop and mobile and set “Sidebar” display for both.

    April 17, 2020 at 12:47 pm #187856

    fR
    Participant

    Hi Artem,
    this is what I see – not sure exactly to follow your instruction

    April 17, 2020 at 1:18 pm #187873

    Artem Temos
    Keymaster

    You need to set this on mobile header as well. Switch to mobile header layout and find the account element there.

    April 17, 2020 at 1:27 pm #187876

    fR
    Participant

    Hi
    we did the same setting on mobile header aswell although this does not make any sense to us to have on mobile a “sidebar” but it hasn`t changed anything anyway – neither for mobile nor desktop

    April 17, 2020 at 1:40 pm #187886

    Artem Temos
    Keymaster

    No you didn’t change that for mobile devices. We have fixed this for you.

    April 17, 2020 at 1:46 pm #187894

    fR
    Participant

    Ok, I´m confused – but since you have fixed it and it is working now – thank you very much for your quick support

    April 17, 2020 at 1:56 pm #187899

    Artem Temos
    Keymaster

    You are welcome.

  • Author
    Posts

Tagged: sign in bar

Viewing 12 posts - 1 through 12 (of 12 total)

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