Hello,
You contacted and I asked to provide site admin access to help you, however, I have not received anything from you. Sure you can request the refund here: https://themeforest.net/refund_requests/new
Alternatively, please provide your site admin access I will help to install and configure the site properly. Please believe, when you work with the theme, you will appreciate the flexibility and plenty of options. We shall do our best to help.
Hope for cooperation.
Best Regards