Mobile Bottom Navbar is not working.

Hi, I need your help. I activated the mobile bottom navbar from my theme setting, But it is showing nothing on the mobile. I am not understanding what’s wrong. Thanks.

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor (disable Elementor Pro as well)
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme and check.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hi, I tried with your instruction but still, it is not working. I activated all plugins again. Could you please help me?

Hello,

Now I see the mobile navbar, please clear the cache on all the devices: https://gyazo.com/2545b3ab843ad88fd630892f081908dd

Best Regards

Hi, Elise,

Sorry for the late reply, I just clear the cache from my mobile and it is not showing. For your kind information, I can also see but I need to log in. Could you please tell me, what’s the reason?

Thanks

Why it is not showing without login?

Dear,
I need your help. It’s too hard for me to figure out the problem. Please check and tell me what’s problem.
Thanks.

Hi Dear,

I am sorry to message you again. I need a quick solution. Because I am going to live my site. Please, help me ASAP.

Thanks.

Hello,

Please clear all the cache and check how it works, if it does not solve the problem, try to deactivate all the cache plugins.

If you have any questions please feel free to contact us.

Best Regards

Hi,
I am using WP rocket and cleared the cache. Still facing the same problem. Could you please check it?

I am so angry that since the day my developer has been reaching out to you, you have refused to log in and solve this problem by yourself and make it work.
You kept telling him to clear catche and delete all plugin, he has done this over 10 times yet nothing happened.
Please I have ran out of time waiting for your support, if you do not want me to use your theme i will ask for refunds from envato, what is the essence of the 6 months support from envato if you find it difficult to solve this one problem since so many days ago.
Please help me today so the developer can deliver his work and go and so i can go to the next stage, this problem is holding everyone down.
Thank you.

Hello,

We are very sorry, you are disappointed and angry. Now your site is not workable at all:

Server Error
500
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log.

Please, and confirm the permission for plugin deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Please, do it. I already send you access. Do you need anything else from me?

Hello,

We would like to help you, however, your site is not workable now: https://gyazo.com/7336fdba7cf62cb6d9378ea5c46d027b

Please contact the host support on this issue.

Best Regards

Thank you, i have hired one they are working on it, though it was one of the plugins wp sheet editor i installed that caused this error, I just took it out and the site is working well now.
However i still hired a server expert so he is checking the server end now, I will let you know as soon as he is done.
Thank you so much.

Hello just to let you know that everything is perfect now, server is good now and website is browsing very fast. please do me a favour and send me a reply anytime you want to log in so we can stop working.
You do not have to wait for my confirmation please just drop a line i will see it and keep everyone off for 2 hours from the time you send me the message.

Please hold on the server person said I should tell you to hold on please he wants to do more things. I will be back to tell you when he is done

Website is ready for you to work please remember to clear your catche, it is working perfectly well and very fast.
Thank you.

Hello,

Unfortunately, I see the same: https://gyazo.com/508f7df542b1bc7cb6848af17b0866df

Please let me know.

Best Regards

Hello,
I changed my server. Now I am using A2 host. Everything is working well. Still I am facing mobile navbar problem. Could you please make a solution ASAP? I am not understanding what’s the reason behind this.
Thanks

Please treat our issue as urgent and help us resolve these problem, we have been on this for so long now and this is the only reason this store is not launched yet it has to work before we can start inviting people because we need to display something there.

WE have transfered our server to A2 hosting and it is very fast and you will not get hose errors again

Hello,

Please contact the host support and find out if there are any cache settings, and ask them to clear the cache. Meanwhile, I submit the issue to the development team on our side.

Best Regards

Hello,

Please disable the maintenance mode stipulated by another plugin and check how it works.

Best Regards

[Author]

Posts