Mobile Burger Menu Issue

Hello,

An abnormal behavior occurs on the mobile version of the site: when clicking on the burger menu for the first time, it does not open, and the screen gets dimmed. It only opens properly on the second click.

To reproduce this behavior, you need to either:

Load the site for the first time and click directly on the burger menu.
Navigate through the site, enter a product page, and then click on the burger menu.
I am unable to provide a video to illustrate the issue.

I am providing a hidden link to the website URL along with temporary admin access to the live site if needed.
Please note that this is the production site, so kindly avoid enabling maintenance mode, or if necessary, disable it quickly. Additionally, please be cautious with any modifications to prevent unintended side effects.

Please keep me informed of any modifications and technical actions taken.
If you prefer, I can also provide access to a cloned/test version of the site.

Best regards,

Cédric M.

Hello,

I have checked your site and the mobile menu is working fine.

See this video for a better understanding: https://uploadnow.io/f/lkhTLdF

Check back your site after completely clearing the browser cache and check the issue.

Best Regards,

Hello,

Thank you for your video. Did you record it directly from a smartphone, as mentioned in my initial message?

Here is a video demonstrating that, on mobile devices using Edge, the burger menu often does not open on the first click.

Could you please investigate this issue?

Thank you in advance for your assistance.

Best regards,

Hello,

Yes, I have checked it on a real mobile device using the Edge browser.

See this video for clarification: https://uploadnow.io/f/RQb6ydp

Please remove the browser cache then check back the site. Or check the site in the Incognito browser.

Best Regards,

Hello,

Thank you for your verification.

However, I have tested this on multiple devices and even on a PC using developer mode. As shown in my video, when clicking on the burger menu in mobile view, it often happens that on the first click, the menu turns gray, and only on the second click does it fully open.

I have noticed that this might occur when opening a new page and clicking on the menu, possibly if the page is not fully loaded. This behavior is not normal.

Could you continue testing in this direction?

Thank you for your assistance.

Best regards,

Hello,

The issue you’re experiencing is likely due to the page not being fully loaded when you first click on the menu. Please wait for the page to load completely before interacting with the menu to ensure smooth functionality.

It is how all the scripts work. They are initiated only when the page is fully loaded. You try to click on the button while the script is not even loaded so that is why it can’t open the menu.

Let me know if you need further assistance!

Best Regards,

[Author]

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