Mobile burger menu patched but still not working

Hi there,
One of my websites using your woodmart theme have an issue with the mobile burger menu.
https://sol-eco-huile.fr/
I tried to add the patch I saw.
I deactivate / reactivate my last added plugins, clear the cache…
I saw the topic with the code to replace in the child theme. Is it the same thing normally resolved by the patch ?
Thanks for your help
Guillaume

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

WOW ! Deactivate all the mentions plugin will put my site out of production ! I will surely loose money during the process… You should handle this quickly to avoid putting me in a bad side !

I tried to update WPBakery and it doesn’t work, even with uploading a new file from your website. I deactivate the plugin and now, I can’t reactivate it !

Deactivating all the plugins at the same time was a bad idea… Site broken 🙁

As we can see, the mobile menu is working correctly now. You should be able to activate all plugins one-by-one and find which one causes this issue.

I will add the plugins 1 by 1 and get back to you.
And what about the problem with WPBakery. I no longer have the choice to activate the plugin in my admin panel. I can’t update it too..
Could help ?
Guillaume

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And sorry but I tried on my phone and it doesn’t work ! The burger menu is still doing nothing on Android…

Could you please disable cache on your website?

I have no cache as I know. WP Rocket is inactive.
When I click on the burger menu it shows only this URL : sol-eco-huile.fr/#

And it’s going worse and worse ! I removed WP Bakery because I couldn’t update it and now I can’t upload the new version from your website (js_composer.zip) = incompatible archive !
In the Woodmart theme plugins section I no more see WP Bakery as a basic required plugin, only Elementor…
I have 6 licences from you and this is the first time I have such an issue…
Need urgent help please…

Can you come back to me please ? I need to fix it today as I’m loosing sales.

Your home page is still cached. You can check it in the source code of your home page. Here is a screenshot https://gyazo.com/f839e77baf307711f9594e5bccba0144
Install the latest version of the WPBakery page builder plugin via Dashboard -> WoodMart -> Plugins.

Can’t see the latest version of Bakery as you can see in the screenshot

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Sorry, try to install it via Appearance -> Install plugin instead.

And how can I clear the cache when WP Rocket is deactivated ?

OK ! Bakery re-installed an active ! Thanks.

I’ve re-activated WP Rocket and cleared the cache. Is that good ?

The problem is still there with the burger menu 🙁

Please @ARTEM can you come back to me ?

If you can’t deactivate cache on your website then try to contact your hosting provider for help. While your website is cached we can’t check anything.

I’m trying to do it with my developper…

OK I deactivate again WP Rocket. No cache. What can we do now ?

PHP8.2 is there any pb with that ?

As we can see, the mobile navigation now works both on iOS and Android. Here is a screenshot https://gyazo.com/89797059d16f5e721d26540c2eee1f67

Yes. There’s a conflict with WP Rocket. What can I do please as this plugin is very important for me

We see some JS errors in the console caused by the installed plugins. Could you please disable all plugins and keep WP Rocket cache so we can check the configuration and see what is wrong?

All my images are broken 🙁

You have a problem with your website configuration that causes this issue. Here is a screenshot from the console https://gyazo.com/c8ae29f5eb053ba63c7f15da2b4c6b3c
While you are checking your website via https it tried to load images via http. Probably, you don’t have a correct URL set in Dashboard -> Settings -> General.

OK done it

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