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mobile cart page shows wrong items

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  • #713423

    designtohtml.net
    Participant

    Hello!
    Only on mobile I have problem with cart page.
    If I click buy product, it goes to mini cart, I see counter on cart icon. When I click cart icon it opens mini cart and everything is ok, but if I click button cart, it opens cart page with different count of items, if I click checkout everything is ok
    may be this is cache, but can’t fix it
    Please help

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    #713498

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    This usually points to cart/session sync issues on mobile, often related to caching, AJAX, or how the mini-cart vs full cart is rendered.

    1. If you are using any cache plugin, clear the cache of the plugins and disable them for a while, and check back the behavior again after clearing the mobile browser cache or check on any other mobile device.

    2. “To troubleshoot the issue, please temporarily deactivate all third-party plugins on your site and then check the site’s behavior again. If the issue is resolved, reactivate the plugins one by one and test the site each time to identify which plugin is causing the problem. Once the conflicting plugin is identified, you may contact that plugin’s support team for further assistance.”

    3. Try to check once by activating the default WooCommerce theme, such as “Storefront,” to check whether the issue is because of our theme or not.

    Best Regards,

    #713756

    designtohtml.net
    Participant

    Hello and thank you!
    I temporarily deactivated all third-party and cache plugins, and it’s the same
    but if I am logged in there is no problem

    #713759

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    It seems to be caused by the cache on your website. Could you temporarily disable the cache and test how it works?

    Kind Regards

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Viewing 4 posts - 1 through 4 (of 4 total)