Mobile Column (Filters) Problems

[szrejder.tech]

Dear XTemos,

We are facing a problem, where mobile menu (off canvas column button) bugs out. It does not load properly and makes huge space before products. Trying to use it then is impossible, as it just load dark background.

– it’s not a cache issue (when it happens – it shows even for logged in admin with cache bypass, purging cache doesn’t work)
– it happens randomly, even when “fixed” it comes back
– temporary fix is to turn off ANY plugin on website and turn it back on
– another fix is changing a layout on shop archive page in Elementor
– you may not be able to see it at the moment, as we are trying to “fix” it as soon as it happens.

• This topic was modified 6 months, 2 weeks ago by szrejder.tech.

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Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

It happened now, i’m not fixing it so you can take a look, but I do not want to keep it for a long time.

Second thing is, sometimes clicking menu (from header) on mobile does not work the first time. It ads # to link and nothing happens. It may open on third click for example.

Attached credentials.

Hello,

Your given login details are not working. Please share the correct login details then I will check the issue and give you a possible solution.

Best Regards

[szrejder.tech]

In attachment.

Btw, we were changing a plugin so that it went back to normal at the moment as we mentioned.

• This reply was modified 6 months, 2 weeks ago by szrejder.tech.

Hello,

Now check back your site and check the issue after completely clearing the browser cache.

Best Regards

Hello,

Thank you, it may be fixed, we will watch if it comes back.

There still is a issue with mobile menu – if you click it as soon as website loads it will just add “#” to url and need another 1-2 clicks to get it to work. It sometimes bugs out even without clicking it that fast.

Hello,

I have checked your site and the mobile menu is working fine on first click.
See video for clarification:
https://uploadnow.io/f/5td6hND

Check back your site and check the issue.

Best Regards

Problem with filters on shop page is back.

Hello,

To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website.

Best Regards

It has not changed since last time, you can look at post in this thread – last time you managed to fix it.

Disabling/enabling any plugin still fixes it – it is now fixed as we do not want to have it bugged on website.

Hello,

So has your problem been solved or not?

Best Regards.

As I said – it has been fixed sucessfully by you once, after I created that thread. It however happened again yesterday – maybe after 8.0 update it came back.

A “turn any plugin off and on fix” is temporary, just like last time.

Hello,

I have checked your site and it is working fine.
See Screenshot for clarification:
https://ibb.co/xfNjPvT

Check back your site after completely clearing the browser cache and check the issue.

Best Regards

The error is occuring on my second webiste. It is fixed now (turning off and on any plugin like last time), but happens everyday. You managed to fix it last time.

Hello,

Sorry to say I have not seen the issue on your site. Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you?

Best Regards,

I don’t know how to “make it happen”, as it happens randomly – but it is online right now, you may check it.

And as I said, you’ve already fixed that issue on other page.

Hello,

To better assist you, could you please share some screenshots or a short video demonstrating the problem? This will help in identifying the cause and providing an effective solution.

Best Regards,

I have already attached a screenshot, but here it is, another one. Attached a video as well.

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Hello,

Now check back on your site and check the issue. I have updated the Elementor plugin on your site and purged the cache and it is working fine.

See the video for clarification: https://uploadnow.io/f/0Z3mJ0Q

Check back your site after completely clearing the browser cache and check the issue.

Best Regards,

For now – issue is fixed. I will keep watching if everything is alright and contact you again if the issue persists.

Hello,

Glad to hear the issue is resolved for now! Please feel free to reach out if it reoccurs or if you need any further assistance. I’m here to help.

Best Regards,

Hello, that problem occured on my another site, but ONLY on shop category pages (not /shop – but it is on /shop/category/eyeglasses).

I tried updating Elementor and cleaning its cache, it did not help.

Could you make a persistent fix in theme? As I already encountered it on all sites I made with Woodmart.

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Hello,

I have checked your site and it is working fine.

See Screenshots for clarification:
https://ibb.co/jvdfNDRN
https://ibb.co/4nZMLyB5

Check back your site and check the issue. If you have another behaviour, could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you?

Best Regards,

but ONLY on shop category pages (not /shop – but it is on /shop/category/eyeglasses).

As I said, it occurs only on category page. What to record? It is super easy to reproduce.

Hello,

Please see this video. It is working fine on category pages: https://uploadnow.io/f/67NtjYm

Check back your site after completely clearing the browser cache/site cache and check the issue.

Best Regards,

Sure, it is fine now.

But it came back on two sites that you fixed. Clearing Elementor cache fixes the problem, but it’s quite bad that it occurs randomly, ruining experience for clients. Isn’t there any possibility you would make a persistent fix?

Hello,

The issue is most likely related to caching or delayed asset loading from Elementor or your caching plugin.

Try adjusting cache plugin settings and Regenerating CSS files from Elementor under Elementor > Tools > Regenerate CSS.

I recommend clearing your browser cache/ site cache/server cache while checking the issue.

Best Regards,

Yeah, regenerating Elementor CSS works, but I cannot check my website every few hours to check if the error returned.

Hello,

Regenerating the Elementor CSS resolves the problem. If you encounter the issue again, please let me know, and I will further investigate your site and provide a possible solution.

Best Regards,

[Author]

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