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Mobile menu issues

Viewing 29 posts - 1 through 29 (of 29 total)
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  • #541817

    p.cris
    Participant

    Hello,

    I know you had solved the issues, like others have said previously, but seems for me that the issue isn’t solved.

    Site is live, in production.

    I’m using just plugins needed for billing, delivery, rankmath, litespeed cache (server also litespeed), complianz and the ones that come with theme.

    All went fine until the last update of litespeed – I suppose, around 2 weeks ago when issues started:

    Whenever on new browser, when clicking into the hamburger mobile menu, a ”/#” like anchor comes into the browser.

    Hoever, at that moment, when going via Personalize -> Menus -> Selecting mobile -> it works.

    I found out that the issue is completely random, but most of it when I am purging the cache.

    After that, even if im checking on the mobile view and it works, when going on either Android or iOs phone, the menu isn’t working. What I’ve got to do? Go to the Appearacences – menus – unselect the menu from ”Main menu”, save the page then come back and reactivate the same menu as ”main menu”.

    This is starting to go through my mind, it pisses me off. I have tested with:

    deactivating ALL plugins, even LS Cache, still doing the same thing, whenever the menu stops working, it just ads ”site.com/#” in the browser.

    #541818

    p.cris
    Participant

    I have added some private infos

    Attachments:
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    #541838

    Artem Temos
    Keymaster

    Hello,

    Currently, we don’t see any problems on your website. Could you please clarify how to reproduce it?

    Kind Regards

    #541933

    p.cris
    Participant

    Right now, I have only purged the cache. And again, mobile menu is not working. Please check for yourself.

    #541935

    Artem Temos
    Keymaster

    Could you please temporarily disable all plugins that are not related to our theme so we can check it? Or create a staging clone of your website where you can do such experiments.

    #541937

    p.cris
    Participant

    On it, creating a staging, coming back soon with infos.

    #542484

    p.cris
    Participant

    Youll find credentials below.

    #542659

    Artem Temos
    Keymaster

    Hello,

    Sorry, but the home page is not loading at all. Could you please check this from your end? Also, keep all plugins that are not related to our theme temporarily turned off.

    Kind Regards

    #542694

    p.cris
    Participant

    hello,

    indeed the page is loading a bit with delay because hostinger’s resources plan are low, but on my side they are loading tho.

    regarding the plugins, my website was functional until 2 weeks ago, with the plugins included. I cannot use it live without a cachin, a billing, a cookies consent plugin, etc. that, to deactivate all plugins, I dont think it solves the problem. but if for you to check it does, you have admin credentials, please check and do deactivate them on this last site i gave you.

    #542781

    Artem Temos
    Keymaster

    It is most likely affected by some of the installed plugins which is why we ask you to disable them temporarily. Please, do this yourself so we don’t break anything.

    #543261

    p.cris
    Participant

    Ive checked myself, after deactivating litespeed cache plugin, it works. havent yet tested with other cache plugin. but server is litespeed…id love to use their plugin. how to fix this? it worked propperly for months.

    #543263

    Artem Temos
    Keymaster

    Yes, we see that it is related to litespeed. And we are ready to check it on your website. But we need to keep other plugins temporarily turned off.

    #543264

    p.cris
    Participant

    ok, go on and test it, hope you can solve issues.

    well go with production site, see attached.

    many thanks!

    #543265

    Artem Temos
    Keymaster

    Please, do this yourself so we don’t break anything.

    #543266

    p.cris
    Participant

    you wont, don’t worry. plus ive got full backup on server. also, the mobile menu drives me crazy.

    #543267

    Artem Temos
    Keymaster

    Currently, we don’t see any problems with the mobile menu on your website. Please, reproduce it and keep all plugins that are not related to the theme temporarily turned off.

    Thank you in advance.

    #543270

    p.cris
    Participant

    check, all disabled, litespeed cache reactivated, issue is reproduced

    #543274

    Artem Temos
    Keymaster

    We need more time to investigate this issue. We will back to you on Monday. For now, you can activate back your plugins. And we also need your FTP access. Thank you in advance.

    #543276

    p.cris
    Participant

    Okay, thanks.

    Can you get back to me on monday? ill be sharing FTP access too!

    Thing is, once purcing the cache, problem gets reproduced, mobile menu won’t work. to make it work i gotta go to Appearance – Menus – Deactivate it, then activate it back. Will work for a while.

    #543726

    Artem Temos
    Keymaster

    Hello,

    Please, provide us with your FTP so we can check it further.

    Kind Regards

    #543764

    p.cris
    Participant

    Sure.

    #543824

    Artem Temos
    Keymaster

    Hello,

    Sorry, but this FTP seems to be wrong and we can’t edit your website files.

    Kind Regards

    #543899

    p.cris
    Participant

    Ok

    Attachments:
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    #543902

    p.cris
    Participant

    And if not, let me know what to do.

    #543964

    Artem Temos
    Keymaster

    Try to use FileZilla to test your FTP account and let us know if it works for you.

    #543998

    p.cris
    Participant

    to reproduce, you just have to activate LS Cache and purge cache, then mobile menu will stop working.

    #544034

    p.cris
    Participant

    sorry

    #544125

    Artem Temos
    Keymaster

    Currently, we don’t see this problem on your website. Could you please test it from your end?

    #544195

    p.cris
    Participant

    Yet, not yet bugged but will keep an eye on it and writing you asap.

Viewing 29 posts - 1 through 29 (of 29 total)

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