Mobile Menu Not Opening on Mobile – Woodmart Theme

[cutnbinddxb]

I am facing an issue with the mobile menu on my website using the Woodmart theme. The hamburger icon appears correctly on the mobile header, but when tapped, the menu does not open. Additionally, some other mobile elements are also unresponsive, and the site feels slow to load on mobile devices.

I have already:

Assigned a menu to the Mobile Navigation

Used the Header Builder to configure the mobile header

Regenerated CSS and cleared all caches

Disabled plugins to check for conflicts

Ensured all theme and plugin files are updated

I am attaching a screenshot of the current mobile header layout for reference.

Could you please assist in resolving this issue?

Best regards,
Hisham

• This topic was modified 2 months, 2 weeks ago by cutnbinddxb.

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Hello,

Please send me access to the admin panel so I can investigate that issue. https://prnt.sc/V765T_3JMkhW

Thank you in advance.

Kind Regards

Hello,
How can i give our website access?

https://prnt.sc/V765T_3JMkhW , This link is under maintenance?

It was under maintenance, now it seems without it.

You can send the temporary access via an appropriate plugin – https://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/

Also, please send it via the private area (below the message agea)

Kind Regards

hello

Hello,
Any Updates?

Hello,

I apologize for the delay.

It seems that the above link has expired. Could you please re-send the updated one? Also, confirm the permission for plugins deactivation and switching to the parent theme.

Looking forward to hearing back from you!

Kind Regards

Thank you for your message. I just wanted to clarify something before proceeding — when you deactivate the plugins and switch to the parent theme, will any of my data be lost or will the website reset in any way?

Looking forward to hearing back from you!
Regards

Hello,

I am not sure. First, I can check the site settings, if I need to disable 3rd party plugins and etc. you can send me access to the staging site. Here is an article on how to create it – https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Kind Regards

Hello,

You can send access via the temporary admin link via this plugin – https://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/

Kind Regards

[cutnbinddxb]

Please find the attachment,
They ask for the user’s email address.

Regards

• This reply was modified 2 months, 2 weeks ago by cutnbinddxb.

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Hello,

Try to use this one – [email protected]

Thank you for your time.

Kind Regards

Hello,

In the settings of the LightSpeed plugin, disable the Combine JS https://prnt.sc/ltZJpmjmiKLN option, clear the cache and recheck the issue.

Kind Regards

Hello again,

Thank you for your support in resolving the issue with our website. We truly appreciate your prompt assistance and expertise.

Regards

Hello,

Thank you for your message and for your patience throughout this support process. We’re delighted to hear that your issue with the mobile menu has been resolved. Should you encounter any further questions or require additional assistance, please feel free to reach out.

Best regards

[Author]

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