Mobile Menu not working on Safari Mobile (iOS)
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Hello, I have noticed that the mobile menu does not work on mobile when using Safari.
In addition, the Description, etc. tabs on the product pages are not working.
I created a staging version, disabled all plugins except for Woodmart Core and Woocommerce, and the issue is still there.
Theme Version: 8.3.7
WordPress Version: 6.9
Woocommerce Version: 10.3.6
Thank you in advance
Update, this is also affecting the built-in browser for Instagram.
Instagram users cannot use the mobile menu or tabs in the product pages.
Hello,
Thank you so much for purchasing our theme and contacting our support center.
To assist you better, we kindly request that you disable all plugins not directly associated with our theme. Additionally, please provide us with your admin access credentials, so we can log in and diagnose the issue. For the proper functioning of our theme, please ensure the following essential plugins remain activated:
WoodMart core
WooCommerce
Elementor/WPBakery page builder
Thank you in advance for your cooperation.
Best regards
If I disable our caching via SiteGround, this gets resolved, but without the speed optimizer plugin, our site is performing poorly in several tests including Google Speed. I have left the site speed optimizer plugin activated in hopes you can determine what part of that is causing the issue. Perhaps we can have an ignore rule for the specific file that is causing the issue and leave the rest enabled.
Credentials are provided.
You need to make sure that our theme’s helpers.min.js file is not deferred. We have adjusted the configuration on your website
Thank you. I implemented this on the live site and everything is working as expected.
Cheers.
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