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Mobile menu on desktop makes search bar disappear

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #462911

    max-6919
    Participant

    Hello,

    When I add the mobile menu to desktop, it makes the search bar on mobile disappear?

    Do you know why this would be happening.

    I’ve disabled it for the minute as it was causing loss of sales.

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    #463427

    Luke Nielsen
    Keymaster

    Hello,

    The search for the mobile menu can be enabled via its settings, more detail in the below screenshot.

    https://take.ms/FTQhB

    If you’d like to contact us, we are here for whatever questions you may have.

    Kind Regards

    #463472

    max-6919
    Participant

    Hey Luke,

    I did enable this, but it still didn’t appear.

    I’ve recreated it a few times and it keeps happening.

    Kind Regards,

    #463539

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    #463609

    max-6919
    Participant

    Hello,

    I have added that in the private section – it is a live website with ads running to it, so you might not be able to replicate it, but please replicate in your own environment.

    I haven’t got it enabled right now as it was causing issues.

    #463841

    Luke Nielsen
    Keymaster

    Hello,

    For now, I see that the search appears in the mobile sidebar: https://take.ms/2aB7s

    Please let me know if you have sorted it out.

    Kind Regards

    #463853

    max-6919
    Participant

    Hello,

    Yes it’s working now – but my issue is when I add the mobile menu to the desktop version of the header, then the search bar disappears on mobile.

    I have reverted the change for now until you can support me with this, you’ll need to replicate it somehow, but not on my live website to fix.

    #464166

    Luke Nielsen
    Keymaster

    Hello,

    I have replicated it on my side and here is the result: https://take.ms/RXdO2

    So you can create the staging site and we can debug this issue there.

    Kind Regards

Viewing 8 posts - 1 through 8 (of 8 total)