Mobile menu (only on iphone)

Hi, there is a big problem with a mobile menu only on Iphone.
We need to solve this problem speedly.

Tell us thanks!

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Hi mia-7566,

Thanks for reaching to us.

Please provide URL of the mentioned page, so I can take a closer look.

Regards,

Hi Hung,
we discovered it here: https://www.biancheriahome.it/ but we have two other sites with your theme: https://www.cocomoda.it/ and https://arredoexperience.com/

so I assume there will be the same problem.

Thanks!

Hi mia-7566,

Thanks for links.

Please clear browser cache and double check https://prnt.sc/8B5zMl59I41x

Regards,

Hi Hung,
The problem is not solved, it is not enough to empty the cache.
The problem only occurs on iPhones.

Emptying the cache is the first thing we did but it didn’t solve it. I urgently await the resolution of the problem. I have also seen that other users in the forum have had the same problem since 14 May 25 with iPhones.

Awaiting reply thank you

Hi mia-7566,

The screenshot captured on my iPhone. You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

Hi Hung, I don’t understand your answer.

We have three sites with the same theme: one in development with the template installed a couple of weeks ago, another one active for about a year. Until a few days ago, the menu on the iPhone always worked. Which plugin would have caused this conflict all of a sudden, if there were no problems before?

Is this a support forum for troubleshooting, or do you just make random guesses? I want a solution, not guesswork. Can you solve it or not?

Also, how can you tell me that it works fine for you if you then talk about a conflict with a plugin? If it works, there is no conflict. If there is conflict, then you don’t see it well either.

Thanks

Hi mia-7566,

Please watch recorded video, the menu looks great on my phone https://www.mediafire.com/file/c7e15yogwmidl0e/RPReplay_Final1747481799.mov/file

Regards,

Hello Hung,
of course the menu is perfect, we have temporarily removed the icons while waiting to fix the problem, because the customer keeps asking when we will fix it.
Didn’t you notice?

Waiting, again….

Hello Hung,
your colleague Luke Nielsen gave ‘real’ support to another user who had the same problem as us (see attachment).
My assessment of your support is not good. Very bad support, sorry!

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Hi mia-7566,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

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