Mobile menu

Hi Woodmart Support Team,

I am experiencing an issue where the mobile menu and the mobile bottom toolbar are not working or appearing on live mobile devices for my website (novacomputerservices.es).

The mobile menu works properly on desktop when scaling down the browser window or using Chrome DevTools device mode, but it fails to load or open on actual mobile phones.

Here are the troubleshooting steps I have already completed:

Header Builder: Confirmed that the “Mobile menu” element is properly added to the Mobile Header layout in Woodmart Header Builder.

Menu Assignments: Created and assigned dedicated WordPress menus to both the “Primary Menu” and “Mobile Side Menu” locations.

Theme Settings: Enabled the “Mobile Bottom Toolbar” in Theme Settings > Header > Mobile Bottom Toolbar.

Caching & JS Optimizations:

Tested disabling JS deferral/delay and script combination in SG Speed Optimizer.

Excluded Woodmart core scripts (such as helpers.min.js, mobileNavigation.min.js, and clickOnElements.min.js) from render-blocking JS delays.

Flushed SiteGround’s Dynamic Cache and Memcached, and tested on mobile devices in Incognito mode / mobile network.

Despite these steps, the menu remains unresponsive on mobile screens.

Could you please advise if there is a known script conflict or specific setting within Woodmart that might be preventing the mobile navigation scripts from firing on real mobile viewports?

Thank you for your assistance.

Hello,

Thank you for contacting WoodMart Support. We’ll be happy to assist you with your request.

Before we continue, we have one quick question for you:

Where did you first hear about WoodMart?

We really appreciate your help with this. It takes just one click, but your answer is extremely valuable to us and helps us understand how customers discover WoodMart:
https://tally.so/r/rj8qWl

Now, let’s get back to your request.

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

Hello,
I discovered you while researching online, both on Reddit and Google, and I really liked your theme on ThemeForest.net. So far I’m very happy with it, and except for a few details on the mobile version, I think the website is almost ready.

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know, so I will check and give you a possible solution.

Best Regards

Done. And solved. The issue is with the Speed Optimizer plugin.

Hello,

Sounds Great! that your issue has been solved.

Feel free to write back anytime. If you need further assistance, we are always here to help you.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme:
https://www.trustpilot.com/review/xtemos.com

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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