Mobile off canvas cart

Off canvas cart is blank from the checkout page on mobile with no chance to go back to the cart page

Attachments:

You must be logged in to view attached files.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

It worked properly with the installed pluins untill the version 6.0.0. The blank off canvas cart only occurs in the checkout page on mobile devices only. Before updating to the version 6.0.1 once you clicked on the cart icon on mobile devices it opened the cart page without triggering the off canvas cart.

Furthermore, in the last update version 6.0.2, header elements are not alligned e sticky logo disappears.

Hello,

We don’t see any problems with mobile menu on your checkout page https://gyazo.com/22565bc2269e1de2f168fa6f46b7bfd4
There is also no off-canvas sidebar there too.

Kind Regards

Hello,

the problem is not the mobile menu but the cart button on the checkout page that triggers an empty off cancas cart. Please try ry to click on the cart button on the checkout page.

It seems to be affected by some of the installed plugins. Try to temporarily disable them.

I found and disabled the plugin and it’s working now but there’s somenthing wrong with the theme that doesn’t load all the elements in some pages on both mobile an desktop version. I tried to disable all the plugins that are not related to the theme but the issue still occurs. I also tried to install a 3 days ago backup, when everithing worked perfectly except for the off canvas cart issue, but oddly the issue is still there. The issue occurs evrytime you cancel history and cache on your browser.

Attachments:

You must be logged in to view attached files.

All the issues seem to be solved at the moment so no help needed, thanks

Great, we are glad that you sorted it out. Let us know if you need any further assistance.

[Author]

Posts