Mobile responsive menu problem

Hello,
I have a problem when viewing the page on a mobile, the menu does not display, the categories cannot be displayed.
The problem is only on the cell phone, when you want to display the page it refreshes and a / # appears at the end in the link.

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Hello,

What device and browser do you use? What version?

Best Regards

Hello
I was using google chrome but at the time of editing the general colors the icons were eliminated, so I started using microsoft edge there if it allowed me to change the colors, but now the problem is the menu on mobile devices.

Hello,

Please provide your site admin access to the private area.

Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards

Sending information in private content, I just installed the theme again but now I don’t know why the template can’t be fully displayed and the drop-down menu on mobile still doesn’t work.

Hello,

I am checking the site and I cannot catch the problem.

Please provide the details of the problem. Provide page URL and screen with the problem.

In addition please provide the site admin access to the private area if there are any problems.

Best Regards

Hello
yes apparently the problem that caused the menu to not work on mobile phones was a site ground plugin.
The problem we now have is that the modifications that are made to the web with respect to the design are not displayed on the mobiles, they continue with the same template and the categories that were modified are not displayed on the mobiles.

Please could you help us, in the private Content you left the accesses so that you can review it.

Thanks

Attachments:

You must be logged in to view attached files.

Hello
yes apparently the problem that caused the menu to not work on mobile phones was a site ground plugin.
The problem we now have is that the modifications that are made to the web with respect to the design are not displayed on the mobiles, they continue with the same template and the categories that were modified are not displayed on the mobiles.

Please could you help us, in the private Content you left the accesses so that you can review it.

Thanks

* I resubmit admin access due to a typing error

Hello,

Try to deactivate the cache plugin and check again.

Best Regards

If you have any questions please feel free to contact us in a new topic.

Best Regards

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