Mobile Site Not Loading

I am using the Woodmart theme on my domain, but the website is not loading on mobile devices. Could you please assist in diagnosing and resolving this issue?

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

We just tested your website on mobile devices and it works correctly. Could you please clarify which device you are testing on?
Also, you need to setup SSL certificate on your website to make it work properly.

Kind Regards
XTemos Studio

Its not working on any mobile device ! it shows me 404. I tried testing on Samsung A73 5G

https://mobilemoxie.com/tools/mobile-page-test/?srsltid=AfmBOop_jlBhGaWxr7kIsJtJNDgXjh86S0lMg1RQgc_xs0ycTRA5FDrN

I tested here as well. It’s not working

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

I have sorted the SSL issue as well. The issue still persist in mobile devices I tried using default theme as well it works.
It works when you are using mobile device but If I test responsiveness on the desktop chrome it doesn’t load

I am getting this error : “No Internet”

While if I change the screen size in chrome it and reload the page It start working.

Hello,

Can you test any other website using the same method to see if it works?

Kind Regards

Yes, Of course all website works this way ? I am working on other websites as well

Do you mean that other websites don’t work as well? Could you also try it on a different computer?

Here is a screenshot of how it works on our end https://gyazo.com/c5860fe1b7c0d42503401df755ec658a

[atawan2550]

No i didn’t say at all that other websites don’t work. I am saying all the websites work perfectly fine.

Is the issue is in my laptop ?

• This reply was modified 2 months, 3 weeks ago by atawan2550.

Maybe you have configured your Google Chrome to have Network throttling as shown on the screenshot https://gyazo.com/7621f03a00f62a9ef0b1ff627fba1845

Kind Regards

[Author]

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