I am using the Woodmart theme on my domain, but the website is not loading on mobile devices. Could you please assist in diagnosing and resolving this issue?
Thank you so much for purchasing our theme and contacting our support center.
We just tested your website on mobile devices and it works correctly. Could you please clarify which device you are testing on?
Also, you need to setup SSL certificate on your website to make it work properly.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.