Hello,
We are seeing a mobile/tablet UX issue on product archive and category pages that we believe is hurting conversion.
On touch devices (tablets and phones):
– First tap on the product image or title does not open the product page. It appears to activate hover/summary/action UI only.
– Second tap is required to navigate to the single product page.
So customers must tap twice to view a product. Many users think the first tap “did nothing” and leave. Desktop mouse hover does not show the same friction.
We do not find a Theme Settings option labeled “Open product on click on mobile” (it may be missing or named differently in our version).
Expected behavior
On mobile and tablet, the first tap on the product image or title should open the product page immediately.
Action buttons (add to cart, wishlist, quick view) should remain separate and only run when those controls are tapped.
Impact on conversion
A large share of our traffic is mobile and tablet (including paid ads landing on category pages). Extra friction on the catalog has a direct effect:
– Higher bounce on category/archive pages
– Fewer product page views per session
– Weaker path from ad -> category -> product -> cart
– Touch users are trained by most shops that one tap opens the product; two taps feels broken
Even a small drop in “tap -> product page” rate compounds across ad spend and organic traffic.
Temporary workaround
We currently mitigated this with custom CSS/JS so the first tap on the image/title goes to the product page on touch devices. That improves usability, but it is a custom workaround, not something we want to rely on long term. We would prefer a standard WoodMart setting or official recommended solution that stays compatible with updates.
Questions
– What is the supported way in current WoodMart to make first tap on image/title open the product page on all touch devices (phones and tablets)?
– Is there a setting equivalent to “Open product on click on mobile” under a different name in recent versions?
– Is tablet treated as desktop for product hover (which would explain iPad needing two taps)?
– Is there an official fix or recommended JS/CSS from your side that does not conflict with Quick Shop / add to cart / wishlist icons?
Thank you for your help.
.
