Home › Forums › WoodMart support forum › Mobile version stopped working

Mobile version stopped working

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • March 15, 2021 at 10:33 am #273562

    marccc44
    Participant

    Hi Woodmart,
    For some reason mobile version stopped working. Desktop version is only showing but dont know why.

    Hope you guys can help me.
    Marc

    March 15, 2021 at 12:17 pm #273586

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your website and the mobile version is working fine.

    Please clear cache and check back.

    Screenshot for Clarification: https://prnt.sc/10mazxi

    Regards.
    Xtemos Studios

    March 15, 2021 at 4:35 pm #273658

    marccc44
    Participant

    Hi,

    Its the mobile header but not the mobile site. Its the desktop site.

    Kind regards,
    Marc

    March 15, 2021 at 4:39 pm #273659

    marccc44
    Participant

    http://www.alleplantjes.nl is a copy from a few weeks ago. The mobile version broke on besteljeplant.nl this weeken. But we dident change anything in de last week,

    March 16, 2021 at 6:20 am #273764

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.

    If the problem still continues then leave all the third-party plugins deactivated and provide with the admin panel login details of the website then we will troubleshoot with the theme plugins.

    Best Regards.

    March 16, 2021 at 9:07 am #273817

    marccc44
    Participant

    Hi XTEMOS,

    I deactivate all the third-party plugins and activated the parent theme.
    But nothing worked. So here is my login information.

    March 16, 2021 at 10:55 am #273849

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and all the third party plugins are still activated. Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Regards.
    Xtemos Studios

    March 16, 2021 at 11:16 am #273874

    marccc44
    Participant

    All my plugins are off.

    Exept Yoast SEO Premium because that will break the website down.
    You can turn it off if you need to

    March 16, 2021 at 1:26 pm #273990

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please take a complete backup of your website and then tell me with the permission to debug then we will troubleshoot with the theme plugins.

    Regards.
    Xtemos Studios

    March 17, 2021 at 12:23 pm #274304

    marccc44
    Participant

    Hi Xtemos,

    Here is the backup site.

    March 17, 2021 at 1:06 pm #274333

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your website and you have enabled some mobile framework.

    Screenshot for Clarification: https://prnt.sc/10o6rjn

    Please ask your hosting providers to disable it then check back after clearing cache.

    Regards.
    Xtemos Studios

    March 17, 2021 at 3:43 pm #274371

    marccc44
    Participant

    Hi Xtemos,

    Alleplantjes.nl is the same server. Dont think its the hosting.

    Kind regards,
    Marc

    March 17, 2021 at 5:36 pm #274395

    marccc44
    Participant

    Hi Xtemos,

    My hosting reacted and they dont get why you guys sent me to them. Because this is not a hosting thing but a script or plugin.

    We tested the plugins and thats not the problem.

    So what now?

    March 18, 2021 at 7:35 am #274501

    Artem Temos
    Keymaster

    Hello,

    As we can see, you have customized our parent theme files. Please, reinstall the theme completely and check how it works.

    Kind Regards

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)