Moved: Reply To: Can't activate theme: API request call error.

When trying to activate our theme license key, there is the error appearing:

“The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.”

i already contact my hosting provider and tell me that is xtemos problem

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Hello,

Please advise how many times you have activated the license?

Best Regards

never! it is the first time , i try several times but with the same error

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

Thank you in advance

sure!!

this is the plugs in that have activated can you tell me what plugins are no t related to the theme?

Contact Form 7
Elementor
MC4WP: Mailchimp for WordPress
Safe SVG
Slider Revolution
WooCommerce
Woodmart Core
WPBakery Page Builder

thanks

And what is your WordPress admin login and password? Yes, these plugins are related to our theme.

ok

We just tested this and see that your server can’t reach our website. Please, check your hosting to check the problem from their side. Our server’s IP is 138.201.123.145.

i contact my hosting and told me that your IP is not blocked and to make sure they put your IP in the white list

In this case, we don’t know how to resolve this problem. We tried to ping your IP from our server and can’t do this because the connection is blocked somehow https://gyazo.com/67565fc5616e348596d81a34e67be2c0

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