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Multiple shopping carts on the shopping cart page
- This topic has 9 replies, 2 voices, and was last updated 2 years, 8 months ago by Artem Temos.
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March 31, 2022 at 12:45 pm #365448
hlprrParticipantHello support Team,
there is a problem with a few of our shops. If you are on the shopping cart page and you e.g. change the product amount and update the shopping cart, a second or even third shopping cart summary appears on the right. Do you have a a solution for that problem.
Thank you for your help.Kind regards,
Hlprr teamMarch 31, 2022 at 1:27 pm #365461
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Also, switch to the parent theme temporarily.
Thank you in advance
April 11, 2022 at 9:00 am #367533
hlprrParticipantHello,
yes we did all of this and the error still remains. We have multiple carts on the checkout page on multiple websites.
I included a link for temporary admin access so you can checkout the error yourself.
Currently we are hiding one of the shopping carts with CSS but if we increase the amount of products to purchase there is another cart added.
April 11, 2022 at 9:07 am #367534
hlprrParticipantWe tried once again. If we disable Elementor it does work. But we need Elementor active because we build the website with elementor.
So is there a fix for it?
April 11, 2022 at 9:41 am #367545
Artem TemosKeymasterHello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
April 11, 2022 at 11:07 am #367577
hlprrParticipantStorefront: https://ibb.co/L9Ny0kL
Woodmart: https://ibb.co/bgCjJmf
As you can see with Storefront enabled we only have 1 cart on the cart page but with Woodmart we have multiple.
April 11, 2022 at 11:10 am #367578
Artem TemosKeymasterPlease, keep all plugins that are not related to our theme temporarily turned off and send us your FTP access so we can check what is wrong.
May 3, 2022 at 12:05 am #372587
hlprrParticipantHello.
I can not turn all plugins off on that page because it is live but we have the same error on this page which is currently in developer mode. So here I can disable all plugins.
Check this screenshot for multiple shopping carts.
I disabled all plugins which are not related to the theme and I added FTP access and temporary admin access in the extra information.
While deactivating all plugins I realized that the error is because of the addon “Essential Addons”. But I need this addon for certain elements. Can you look at it and maybe find the fix for this? Because this happens on all our webshops where we use Woodmart and Essential Addons.
Kind regards
May 3, 2022 at 12:07 am #372588
hlprrParticipantHere is a screenshot of the multiple shopping carts.
Attachments:
You must be logged in to view attached files.May 3, 2022 at 10:28 am #372669
Artem TemosKeymasterHello,
We don’t know what exactly this plugin does to cause this problem. You need to contact plugin developers first and ask them to check the issue from their side.
Kind Regards
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