Multiple things do not work since update, SEARCH, new wishlist

Hi
Things do not work and appear different on Chrome / firefox. I have cleared cache

1. Search on site was fine yesterday – I work with the search facility frequently. It worked yesterday, it does not today the only difference is that I have got the latest version of the theme.

It seems to work for products in one category – Eg put ELLAND into search, and it brings up a product that is “to eat” – Elland Potatoes to Eat.
Put in AMBO – it brings up the “to eat” product “Ambo Potatoes to Eat”, but not the other AMBO. This worked – I find the url quickly when I want to direct customers to a product.
See Screen Shot – Alanis not found, yet is clear on the first row of my products
https://www.potatohouse.co.uk/product-category/all-potatoes/

This is vital to be fixed.

2. your new feature to compare different categories – you need to have a way to supress some categories – I do not want all to be available to view (I have found a short term fix in another plug in that I used before. We have price bands, and whether that product is available on another store etc) I have categories that are only used back end and not for customers. This is a handy feature to be able to compare products, well done. Although that should be extended – we should be able to choose what is in that grid and not have it standard.

The “remove category button” is not in my theme colours – it is bright red, this needs to be changed

3. The multiple wish lists – I have switched it on in my woodmart dashboard.
This does NOT work in Google Chrome when not signed in,
It does work in Google Chrome when signed in
Does NOT work in Firefox when not signed in. …… the vast majority of my customers do not create an account and so this needs to be fixed as well, please.

That is what I have found so far, but have not gone through the site – the search facility is the most important and we will be losing orders if customers can’t find what they are looking for.

Thank you
Amy

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Signed in on Firefox, my FAQ accordion DOESN’T work – the tabs will not open
NOT signed in on Firefox, and it does.

Chrome – not signed in and FAQ works

What is going on? things work depending on whether or not I am signed it – but it isn’t consistent. Some things working when signed in, and some working when not signed in.

https://www.potatohouse.co.uk/faq/

I have managed to figure out how to change the colour on the “Remove categories” button on the compare page

This should have been automatic – I shouldn’t need to find solutions to problems that were not there before the updates.

actually, I spoke too soon about sorting the colour in the button “remove categories”
In Firefox it is fine, when not signed in.
in Chrome it is still bright red (have cleared the cache and cleared browser) when signed in

I did not have any appearance problems between browsers yesterday – I know this as I use both – I have 2 screens and usually keep Chrome not signed in, and firefox signed in, i am regularly checking things and getting links for customers.

I obviously have many customers using many different browsers.

I have found another thing that does not work in one broswer

On this page https://www.potatohouse.co.uk/which-potato-should-i-grow/the-best-potatoes-for-beginners-to-grow/

I have a tab – it should have 5 varieties.
In firefox not logged in, it is there,
In Chrome, logged in, it is NOT there. The titles are there, but the tabs are not (note, I then have pictures of the products below this tab – the tab should have some more information, and one more picture)

This was working yesterday – we have many people use this page and I was on the phone to someone while chatting about it

Why would logged in, make it not work, yet not logged in it is working in a different browser?

Hello,

Pleas update the plugins in Appearance > Installed plugins.

If the problem remains, insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

hi there,
all plugins are updated and are mostly updated by auto update. As the plugins were all updated before I put this thread here, all problems I have stated are still there.

If you are going to deactivate the theme, how will the maintenance page still be there? My customers will just see a complete mess if you switch theme.

Amy

Hello,

Please clone your site and move to a staging platform where we can test to detect the reason for the problem.

Best Regards

Hi Elise
I don’t see where to do that. There is nothing on the dashboard.
I assume you are in a different time zone, as you have answered at 4am. And so at 11pm UK time I can take a backup and put into maintenance. But I don’t see an email to use to allow you to log in, so please tell me what to use.

Another thing that is different on different servers – your new rounded corner bit for pics shows on chrome but not on firefox.

Thanks

Hi
I have solved the search bar.
The plugin that I downloaded to suppress the categories (on your compare feature) was not compatible with your theme. I cannot use the new feature in the theme as I do not want all categories shown. I will put that in the feature request.

All other things relate to the different view in different browsers – eg wish list, the button, etc etc

See attached wish lists – they are the complete opposite
Not signed in on Chrome- pics are round, but I cannot make extra with lists
signed in on firefox, pics are square, but I can make extra lists

Thank you

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Hello,

Please provide the page URL we will check.

Best Regards

Hi Elise,
I’ve given several URLs to look at, in this thread saying what is wrong on each
https://www.potatohouse.co.uk/faq/ – accordions open in one browser, not the other
https://www.potatohouse.co.uk/which-potato-should-i-grow/the-best-potatoes-for-beginners-to-grow/
there is a product tab which doesn’t show.
wish list page

our main page is https://www.potatohouse.co.uk/

I have also asked for an email to provide you with access

Thank you

Hello,

The problem may be caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

If you have any questions please feel free to contact us.

Best Regards

hi Elise

This is incorrect. We have used https for years. I haven’t changed anything.

Here it is from my dashboard > settings > general – see screen shot
WordPress Address (URL) https://www.potatohouse.co.uk
Site Address (URL) https://www.potatohouse.co.uk

This is a bit weird that you should suddenly find access to my dashboard, as you haven’t yet given me an email. I do not know where you have found this information you state. The screen shot shows how my dashboard is (and was, and has been for years)

All things I have mentioned before still do not work correctly on some browsers.
FAQ, your new wishlists, rounded corners.

Thank you
Amy

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Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

hi Elise

This has been done on another chat.
I have asked for an email several times on this chat as well, but you don’t seem to like to give out an email. 7 days after my initial contact and I don’t see an email here. surely it would be quicker and easier to provide an email in the first message.
I have taken the email you gave me on the other chat and provided a link below.
Thank you
Amy

Please note I am now on holiday with limited access to emails etc.
It would be great to know why things are different on different browsers – and especially they things relating to your theme that don’t work. I have tried any other new features as I don’t wnt to wast time if it doesn’t work.

Thank yo

Hello,

I am checking the home page on Chrome and Firefox I cannot catch the difference: https://gyazo.com/f5501e741ef0269734845b3b4274d5e9

Please provide the page URL and blocks to compare.

Best Regards

hi Elsie

I have given several URLs and screen shots in this thread. FYI – The front page is not the FAQ, wishlist or the compare page – where I have stated that there are problems.

Wishlist
https://www.potatohouse.co.uk/my-favourite-potatoes-wishlist/

As stated above, when NOT LOGGED IN firefox I cannot use your new feature to make multiple lists

When logged in on Chrome, it is completely different (I have only now noticed that it does not work – although the button is there, I cannot make different lists)

FAQ
https://www.potatohouse.co.uk/faq/
Not logged in Firefox, I can open the accordians
Logged in on Chrome I cannot open them, and when clicked, it takes me back to top of FAQ

Compare
https://www.potatohouse.co.uk/compare-your-favourite-seed-potatoes/
the clear categories button is fine when not logged in on Firefox, but in Chrome logged in, it is bright red

I am only allowed 4 files for each comment, and so will provide the rest in my next comment. As you can see the screen shots have been provided in the thread

Amy

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cont…
As I am only permitted to put 4 files up, here are some more links which have already been given to you.

https://www.potatohouse.co.uk/which-potato-should-i-grow/the-best-potatoes-for-beginners-to-grow/

On this page, there should be a product tab. On Firefox not signed in, it is correct, however are not there on Chrome signed in
This is replicated on several other pages eg
https://www.potatohouse.co.uk/which-potato-should-i-grow/the-best-potato-to-grow-for-roast-potatoes/

Rounded corners
see, eg, https://www.potatohouse.co.uk/product-category/all-potatoes/

My customers will obviously use many different browsers, and may or may not be logged in.

Thank you
Amy

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Hello,

I compare FAQ page on Firefox and Chrome, I do not see a difference: https://gyazo.com/dfc03f18bab264e470f1033ec139959c and https://gyazo.com/b594692ab53beee3d8dbe38958d1fc34

Please remove all the content from the Wishlist/Compare pages, they should only contain their own shortcode to the widget.

If you have any questions please feel free to contact us.

Best Regards

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