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My Account is not working

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  • #308446

    cbra
    Participant

    When I click on the My Account Icon on the top right the screen freezes with a black overlay. But its working when I logged in to the admin panel. I’ve attached a screenshot taken after I clicked the my account icon. Kindly help me fix this.

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    #308450

    Hello,

    I saw the screenshot you attached.

    This type of issue occurs due to the misconfiguration of the My Account Element in the header.

    Please make sure that you have set the behaviour of My account the same for both desktop and mobile header Go to WoodMart >> Header Builder >> Edit Header >> Edit Account module >> Form Display >> Sidebar.

    Screenshot for Clarification: https://ibb.co/KKHxWZ0

    And for the mobile version you need to do the same but select the mobile icon on the right top.

    Screenshot for Clarification: https://ibb.co/wgxQy2L

    Then clear cache and check back.

    If you are still unable to do so then provide the admin panel login details of the website then we will fix the issue for you.

    Regards.
    Xtemos Studios

    #308454

    cbra
    Participant

    Thank you, Its working now.

    #308456

    Most Welcome 🙂

    If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day 🙂

    Topic Closed.
    Best Regards

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