My cart empty when I remove an item

Hello, can you please help me to check my sites, it’s showing a bug when I tried to remove an item from cart page, it shows empty, you can try to check it, my site is https://plotterdepot.com/cart/ and https://buyglobalfilm.com/cart.

Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. If it is not updated then you can update the Theme and Core following the Documentation Guide:
https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

thanks for your reply, please help me.

Hello, I can see you”re working on my site. But sir, it is a live site, you cant leave like that, can you work on maintenance mode? thanks

Hello,

There is an issue with the server cache. Please delete all sorts of cache from the server and disable all cache apps from the server then check back the site, I am sure your issue will be solved.

Best Regards.

sorry? I cleared everything but not working sir, please help. Please do not turn on the maintenance mod, it’s a live site.

Hello,

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. I have checked with the WP default theme and it is working same as with Woodmart with the same issue, so it means there is no issue from the theme, it is the issue from the server end.

Best Regards.

hmm, no way sir, I cleared all caches, trust me please.

Hello,

Yes, I am trying to say that there is no issue with the theme. The issue is anything else from the server or WP or maybe any 3rd party plugin.

When you will activate the WP default theme Twenty Twenty-Three and then check the issue, the issue will remain the same with the WP default theme as well. So it means this issue is not related to the theme.

Best Regards.

thanks, I fixed it. I contacted the server side and they cleared all the cache and the issue is gone! Thanks so much for your help!

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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